#report# Introduction Time is rushing, and a period of work has ended. The work problems that have existed in the past period of time are worth summarizing. Take action immediately to write a self-examination report. The following is a self-examination report on bank operation management compiled by us. Welcome to read it!

1. Self-examination report on bank operation management

According to the "Notice of the General Office of China Banking Regulatory Commission on Carrying out Special Inspections of Self-service Equipment of Banking Financial Institutions" issued by the General Office of China Banking Regulatory Commission, our community branch We attach great importance to this work and organized employees to learn the spirit of the notice at the end of the day. After the meeting, they conducted discussions and self-examinations based on their own work conditions. The self-inspection and rectification reports are now as follows:

1. Self-examination objects and scope

The self-service equipment of our community branch is an in-line through-wall equipment.

2. Self-examination content

(1) Basic management situation:

1. Our community branch insists on checking the operation of self-service equipment twice a day, morning and evening, to ensure The self-service equipment operates normally 24 hours a day.

2. The machines and equipment have been cleaned every day, self-service equipment has been regularly maintained and maintained, and customer operation prompts and safe card usage prompts have been installed as required to ensure standardization and tidiness.

3. When adding banknotes, stop the machine to add banknotes, operate by two people, and separate password keys; cash sorting must be carried out in a closed environment; cash in the waste banknote box, deposit box, and withdrawal box should be separated as required. After counting and adding banknotes separately, do a withdrawal test.

4. The whole process of adding banknotes is monitored as required. Two people add banknotes, and the video records are clear. The surveillance video has been checked three times a month.

5. Self-service equipment managers should change passwords and record them as required, change passwords on a monthly basis, and keep backup passwords and keys separately as required. After the key is used, it should be stored in the warehouse (cabinet) as required; the spare key should be sealed and kept as required; the handover should be recorded as required.

6. The replacement of self-service equipment administrators and cash adders shall be filed in strict accordance with the requirements of the headquarters and recorded as required.

7. Our community branch strictly implements the self-service equipment business management system and operating procedures formulated by the headquarters to ensure the normal operation of self-service equipment.

8. Strictly implement the self-service equipment safety prevention system and operating procedures formulated by the headquarters.

9. The customer operation area is equipped with partitions and one-meter wires, so that depositors can use their cards safely and with confidence.

10. Administrators and banknote adders have fully mastered operational skills such as adding banknotes, operating machines, changing passwords, and accessing monitoring.

11. Inspect the premises 4 times a day to ensure that there are no suspicious devices, stickers or false advertisements around.

(2) Construction status of safety prevention facilities:

1. Video surveillance devices have been installed, which can clearly see the front image of the customer and the real-time cash filling process at the cash entry and exit ports. Video recording; playback of the video recording shows clear images of the customer's facial features and the cash loading process at the cash entry and exit ports.

2. A privacy shield has been installed, and all cameras cannot see customer password operations.

3. Image data recording uses digital video equipment.

4. The video image is superimposed with time and date information, and the data storage time is greater than 30 days.

5. There are safety tips and 24-hour service hotlines installed uniformly by the headquarters.

6. The video surveillance system time and the self-service equipment time are synchronized.

7. There is an independent user operation area, which has been set up with a one-meter wire, privacy cover, and privacy shield.

8. Self-service equipment uses physical bricks.

In the future, our community branch will further organize employees to learn the "Safety Prevention Regulations for Bank Self-Service Equipment and Self-Service Banks." Strictly implement the self-service equipment safety prevention system and operating procedures formulated by the headquarters. Improve employees' ideological awareness, enhance risk prevention and control capabilities, and operate in strict accordance with the requirements of the headquarters and relevant systems and regulations to ensure the safe operation and steady development of the self-service equipment business of our community branch.

2. Bank operation management self-examination report

The "Employee Code of Conduct", "Employee Behavior Prohibitions" and "Employee Violation Handling Regulations" issued by the Industrial and Commercial Bank of China constitute a set of Complete code of conduct for employees, as a front-line employee, I conducted a profound self-analysis and self-examination from professional ethics, professional quality, professional discipline, occupational safety, etc.:

1. Professional ethics

I keep in mind the seven requirements set out in the professional ethics outline of the "Employee Code of Conduct": "Be loyal to ICBC; perform responsibilities and repay the society; have a holistic mind and take the overall situation into consideration; be dedicated to your job and fulfill your duties; have good conduct, be honest and trustworthy; serve We put customers first; we are prudent and compliant to prevent risks.”

2. In terms of professionalism

I have clarified the basic service standards, behavioral etiquette standards, business operation standards and customer service standards as front-line employees, using "three tones" service and " "Smile" service touches customers and faces them with the fullest enthusiasm, making them feel our sincerity. Show our sincere and sincere service style to customers, provide customers with all-round and considerate services, and express our pure, true, sincere and brilliant smile. The first thing you say to customers every day with a smile is: "Hello! What business do you want to handle?" Starting from some seemingly casual things like "Thank you, I'm sorry", the service is thoughtful and details determine success or failure. Because we represent not only ourselves, but the entire ICBC.

3. In terms of professional discipline

I do not often be late, absent from work, leave early or other behaviors that do not abide by labor disciplines, have low mood, and are negative at work; I do not often fail to participate in political studies and business studies without any reason. and other collective activities; taking advantage of work convenience to accept red envelopes, gifts, handling fees from customers, asking for property or borrowing communication equipment, transportation, reimbursing various expenses, and seeking personal gain. There is no organization or participation in illegal activities involving pornography, gambling, drugs, malicious credit card overdrafts, etc. All behaviors are strictly implemented in accordance with the code of conduct.

IV. Occupational safety

I realize that following occupational safety is not only to protect myself, but also to care for others. I must improve my vigilance and safety awareness at work, and master safety. Basic skills, usually handle business in accordance with rules, regulations and business processes, and actively participate in various forms of emergency drills to avoid unnecessary risks and accidents.

Through the study and self-examination of the "Employee Code of Conduct Manual" and "Operational Risk Prevention Manual", I have deepened my awareness of the standards of employee behavior and risk prevention, and strengthened my determination to implement the code of conduct. determination.

3. Self-examination report on bank operation management

This year, our county has carried out "enterprise evaluation agency" and "business style evaluation" activities for several months. Our Industrial and Commercial Bank of China Gucheng Branch Through self-examination of existing problems and extensive collection of opinions from all walks of life, it can be summarized that the service environment needs to be further improved, the service level needs to be further improved, and the intensity of loans needs to be further increased. Regarding these issues, I will check and correct them as I go. The self-examination, self-correction and rectification status are now reported as follows.

Strengthen hardware construction and improve service environment. In recent years, our bank has invested more than one million yuan to renovate and renovate branch offices and sub-branch business rooms in Yincheng. In late September this year, the branch business rooms were built into the city's first batch of "VIP Financial Management Centers". Other outlets have been built into standardized “comprehensive financial management centers” and “financial convenience outlets”. Through renovation, *** increased the business area by more than 260 square meters and added 6 business windows. Each business outlet is equipped with automatic teller machines, automatic deposit and folding machines, online banking computers, and an automatic deposit machine. machine and two off-line ATMs, and the service environment has been significantly improved.

Carry out three activities to improve service quality. First, carry out in-depth the "Service Value Year" activity to create value with service; second, continue to carry out activities to select "service stars" and service "red flag units" in outlets to let models lead the way; third, extensively carry out "standardized service" activities and organize Employees operate in a standardized manner.

At the same time, the branch has increased the intensity of training, inspections, rewards and penalties for high-quality services, promoting the improvement of the service level of the entire bank. At present, all front-line employees of the bank insist on wearing uniform uniforms and wearing work badges when working. Employees in outlets generally provide "five standardized services" such as smiling service and receiving and delivering customer vouchers with both hands. In the "Mysterious Man" quality service inspection of ICBC provincial branches in the third quarter, our bank's comprehensive score ranked second among the 22 branches of ICBC Xiangfan Branch.

Adhere to credit innovation and increase lending intensity. While handling enterprise mortgage loans, our bank also innovated loan methods in view of the fact that some enterprises had insufficient loan mortgage value, and successively handled commodity financing pledged with enterprise steel, wheat, cotton yarn and other bulk materials, and used enterprise receivables to For trade financing with account pledge, seller financing of letters of credit pledged by a confirmation letter issued by the counterparty's bank is used, and small enterprise network revolving loans that are once-mortgaged and reused by the enterprise are also issued. In order to support the development of the individual private economy and the entrepreneurship and employment of residents in our county, our bank has issued mortgage loans for shops and so on. Innovations in credit work have expanded the ways to lend money and increased the capacity of credit funds. By the end of September, the balance of various loans of our bank reached 295 million yuan, an increase of 110 million yuan from the beginning of the year. The increase ranked among the top financial institutions in the city and strongly supported the development of the city's economy.

The county party committee and county departments have shown concern for us by selecting our bank as the evaluation object. The valuable opinions from enterprises and customers on the construction of our bank's work style are their trust in us. Our bank’s employees are determined to use the “Business Style Review” and “Enterprise Review Agency” activities as an opportunity to provide high-quality and civilized services in a more solid manner, expand credit more effectively, and fulfill social responsibilities more comprehensively in the future work. , and make new and greater contributions to the scientific, pioneering and harmonious development of our city's economy and society.

4. Self-examination report on bank operation management

1. Improve the organization and strengthen leadership

In order to ensure the smooth progress of this self-examination, our bureau has established The self-inspection and self-correction inspection team, headed by the disciplinary inspection secretary, actively carries out self-inspection and self-correction work.

2. Strict inspection and no formality

An inspection team was set up. The bureau leaders requested to study the spirit of the documents carefully and conduct self-examination according to the self-examination content. Don’t go through the motions and leave no dead ends, and discover and solve existing problems in a timely manner.

3. Serious self-examination and timely self-correction

In accordance with the requirements of the "Notice of the XX Municipal Finance Bureau on Carrying out Municipal Financial Fund Security Inspections", our bureau has carried out the internal control system of the unit , financial management system and financial fund management were self-examined.

1. Establish and improve the internal control system of administrative institutions. Our bureau strictly follows the "two lines" principle of revenue and expenditure. All business income is paid in full to the fiscal treasury, and each revenue account is kept according to time, unit, bill number, and amount. At the end of each month, the bureau reports to the fiscal treasury on time. The financial reimbursement system is strictly followed for each business expenditure in accordance with the approval procedures of the person in charge - department head - financial review - review by the leader in charge - review by the leader.

2. A dedicated person is assigned to manage financial bills, and a ledger for bill collection and verification is established. At the end of the year, the financial bills are cleared and canceled according to the management requirements of fiscal bills.

3. Our bureau’s financial seal management principles are: separate storage and custody, supervision and approval for use. The special financial seal is kept by the accountant, and the legal person seal is kept by the cashier. The financial seal should be kept in a safe place and inspected frequently. Personnel other than the custodian are not allowed to use it, and the seal is not allowed to go out without the consent of the person in charge of the unit. It is prohibited to affix financial seals to non-financial matters, and it is strictly prohibited to borrow financial seals.

4. The functions and responsibilities of the Finance Department are clear, and there are two positions: accounting and cashier. Each has a clear division of responsibilities. Accountants and cashiers coordinate and restrict each other. The cash and bank journals of the cashier at the end of the month are checked with the accountant's account. The accountant's account must be checked with the bank and finance accounts, and the accounts can be settled only after they are confirmed to be correct. Accounting and regular and irregular spot checks on the cash on hand of the cashier.

5. The financial accounting of our bureau is basically calculated and managed in accordance with the accounting system of administrative institutions, but it is not perfect enough. The next step should be to further improve the accounting as required.

6. There are no bank accounts opened in violation of regulations. Existing accounts are managed and used in accordance with the requirements, and the reconciliation system is carefully implemented at the end of each month.

7. Fiscal funds are managed and used in accordance with relevant regulations, the fiscal fund allocation process is scientific and standardized, the fiscal fund review is in place in a timely manner, and no fiscal funds are not included in the centralized payment of the treasury.

This self-examination and self-correction is a practical action to promote the self-improvement of our bureau’s financial work. It allows us to discover problems in time and rectify existing problems in a timely manner, thereby improving our bureau’s financial work. More complete and effective.

5. Self-examination report on bank operation management

According to the Provincial Branch's "Notice of Forwarding the Head Office on Carrying out Self-examination of the Implementation of the xxxx annual regulations and rules of **Bank of China" (* ***[xxxx]No. 32), our bank quickly organized all employees to conduct systematic study, and at the same time conducted a serious self-examination based on the spirit of the document. Through careful and conscientious study and self-examination, the compliance awareness of all employees has been further strengthened. The self-examination of the rules and regulations is now reported as follows:

1. The whole bank attaches great importance to it and established a work leading group

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In order to effectively carry out this self-examination work, the Municipal Branch established a leading group for self-examination of the implementation of bank regulations and conventions, which is fully responsible for the organization and implementation of this work. The leading group is headed by the president and the deputy banker. The leader serves as the deputy leader, and the principals in charge of each department are members.

Each district and county has also established a self-examination working group on the implementation of industry regulations and conventions, and the district and county are the units to do a good job in self-examination.

2. Organization and implementation of self-examination work

In order to ensure that this self-examination work is carried out in depth, our bank has designated specialized personnel to be responsible for this work, and the president is responsible for this self-examination work The first person in charge is responsible for personally overseeing and taking overall responsibility for ensuring that self-examination of rules and regulations reaches every position and every employee.

1. Strengthen employee education and build a solid ideological defense line for employees.

By issuing electronic texts and printing paper manuals, we actively organize employees to learn the "China Banking Industry Self-Discipline Convention" and its implementation rules, the "China Banking Industry Civilized Service Convention" and its implementation rules, and the "Bank of China" "Guidelines for Civilized and Standardized Services in the Industry", "Convention on Ethical Conduct of China Banking Industry Employees", "Convention on Anti-Unfair Competition of China Banking Industry", "Convention on the Mobility of Personnel of China Banking Industry", "China Banking Industry Self-discipline Convention on Fair Treatment of Consumers" ", "China Banking Industry Retail Business Service Standards", "China Banking Industry Anti-Commercial Bribery", "China Banking Industry Self-Discipline Convention on Deposit Business", "China Banking Industry Counter Service Standards" and a series of relevant rules and regulations.

Employees are required to strictly implement relevant national laws, regulations and rules in their daily work, conduct business under the principles of equality, voluntariness, fairness and good faith, and must not harm the country, social welfare, customers and industry interests. Follow the principle of fair competition, improve governance and internal control mechanisms, strengthen the construction of internal control culture, and enhance risk management capabilities. Strengthen self-discipline, achieve self-management, oppose unfair competition, raise awareness of fair treatment of consumers by the banking industry, standardize banking services, and protect the legitimate rights and interests of consumers. Improve the overall quality and professional ethics of employees. We should conscientiously carry out various tasks to control commercial bribery in the banking industry, maintain the order of the financial market, comprehensively improve the quality and level of banking services, establish a good social image of the banking industry, and jointly create a good industry atmosphere. Promote the healthy development of various businesses of banking and financial institutions and promote the construction of a harmonious socialist society.

2. Organize employees to conduct cross-checks, reflect on themselves, and abide by rules and regulations.

Our bank employees are required to strictly control the quality of work when handling business, require employees to standardize their behavior, and handle various businesses in accordance with service quality requirements and standardized operating procedures, so as to be fast and accurate and reduce errors. to the lowest.

At the same time, we oppose unfair competition, maintain normal market order, and abide by business ethics.

The audit department checks whether the bank's deposit business ensures that the transactions are authentic, the vouchers are complete, and all accounts are consistent; whether the loan business is strictly implemented in accordance with the "three laws and one guideline" and whether there are illegal loans; whether the bill business is Strict inspections were carried out in strict accordance with relevant laws, regulations and system requirements.

III. Self-examination results

1. When handling deposit business, strictly follow the requirements of the "China Banking Association Deposit Business Self-Discipline Convention", do not engage in malicious competition, and strictly implement the People's Bank of China We handle deposit business in accordance with the regulations of the China Banking Regulatory Commission and other regulations, win the trust of customers with high-quality services, be fair and reasonable, and promote the rapid and good development of our bank's deposit business. When handling personal housing loan business, strictly follow the requirements of the China Banking Association's Self-Discipline Convention on Personal Housing Loan Business, implement the prescribed loan interest rates, and do not arbitrarily increase or decrease loan interest rates.

2. When handling business, strictly follow the requirements of the "China Banking Bill Business Standards", handle the bill business carefully and carefully, review whether all elements are reasonable and complete, and resolutely handle bills that do not meet the regulations. If any counterfeit bills are found, contact the public security department in a timely manner to ensure that the bill business is compliant and legal.

3. For service charge items, in addition to public announcements in the business hall, we also announce them through various methods such as electronic displays, fully respecting customers’ right to know and choosing, and making it convenient for customers to choose. Provide fast services and help customers choose low-charge settlement methods as much as possible.

4. In accordance with the requirements of the "Guidelines for Civilized and Standardized Service Work in China's Banking Industry", our bank specifically stipulates that the customer department is responsible for the management of the whole bank's service work, with a dedicated person in charge, clarifying relevant work responsibilities, and formulating service work plans. Contingency plans, and various forms of inspections through surveillance videos or offline outlets in daily work, to ensure that civilized and standardized service work is institutionalized, standardized, and regular. Handle daily customer complaints seriously and respond to 100% feedback.

5. Take seriously the specific implementation of the "Self-discipline Convention on Fair Treatment of Consumers by the Chinese Banking Industry", strengthen relevant work systems, oppose unfair competition, and strengthen professional ethics education and training for employees , to provide customers with civilized and standardized services. Customer information is kept strictly confidential and will not be disclosed to the outside world. Provide careful answers to customer business inquiries so that customers have a clear understanding.

After self-examination, our bank has no safety hazards in the implementation of business rules and regulations, and employees can conscientiously implement relevant systems. In the future, our bank will continue to implement various rules and regulations, correct errors in a timely manner if found, and will not Regularly organize employees to study, strengthen self-examination within the industry, prevent business errors from occurring, and implement the industry rules and regulations system.