1. How to collect overdue loans

Bank collection methods for overdue credit cards are disclosed

Banks mainly use the following five methods for credit card collection:

First, SMS collection. It is mainly aimed at the overdue repayment behavior of early cardholders, which is generally 7 to 15 days overdue. SMS mainly serves as a reminder.

Second, phone collection. Mainly for overdue behavior that exceeds 30 days and lasts for more than one billing period, telephone reminders are provided for repayment.

Third, door-to-door collection. Mainly for overdue payments of more than 90 days, the bank will arrange collection personnel to visit the cardholder's residence or work address to collect repayment.

Fourth,. Mainly if the card is overdue for more than six months, the bank will apply to the cardholder and require the cardholder to repay the loan.

Fifth, outsource collection. Mainly for overdue funds of more than one year, the bank will package the overdue funds and give them at a discount to an outsourced collection company, which will be responsible for collecting overdue debts.

It should be noted that the bank’s recovery preferential activities are generally for the penalty and interest portion, and the principal is generally not eligible. For example, the discount method adopted by China Minsheng Bank last year to encourage repayment is also a disguised collection strategy. It mainly targets cardholders who are more than one year old and have relatively large overdue penalty interest. The bank will reduce or reduce the penalty interest to encourage cardholders. Cardholders repay as soon as possible to protect the safety of bank principal. Short-term overdue cardholders generally cannot enjoy this policy.

There are various methods of collection, ranging from initial customer service to resorting to law, outsourcing collection, and gradually increasing intensity.

Consequences of not paying back overdue

1. It’s a lot of money to pay back, plus a mountain of interest. No matter which method is used, the result is basically that the cardholder will repay the money honestly. At that time, it will take more than the overdraft money to pay back. In addition to the interest of 0.5% per day, the final interest may be several times the principal.

2. Credit stain. Overdue credit will remain in the personal credit system for 5 years, and will continue to affect the cardholder's life such as loans, house purchases, and car purchases.

3. Lose your reputation and bring harm to your family. If the debt is collected by a debt collection company, not only will your reputation be ruined, but your family may also be affected.

2. How to collect overdue loans

Overdue means that the borrower fails to repay the principal and interest of the loan on time according to the original loan contract or there are signs that the borrower is unable to repay the loan as scheduled. If you repay the principal and interest of the loan on time under the original loan agreement, you will face corresponding responsibilities for overdue performance.

Lending is the beginning of our work, and successfully recovering the principal and interest of the loan is the ultimate goal of our work. Risk control is an important part of the overall loan process. It not only ensures the safety of loans, but also better maintains the credit of customers and further promotes the increase in loan volume.

Reasons for overdue payments

(1) Customer reasons

The customer will start repaying the loan in equal amounts and equal interest every month from the next month. Overdue payments often occur, mainly for the following reasons:

1. Customers do not attach great importance to their creditworthiness.

2. Toujia Loan customers are dragged down by their receivables, and Zhongan Xindai customers’ repayment dates deviate from their paydays. 3. The customer is on a business trip to other provinces, and the balance in the entrusted transfer account is insufficient, causing the financial linkage deduction to fail.

(2) The salesperson’s own reasons

After completing the entire loan process, the salesperson often thinks that the business has been completed, and the laxity in thinking has caused some problems in the collection work. Mistakes and neglect of detailed work caused the borrower to be overdue. The main details of the work include:

1. Whether the borrower has been notified before the due date of repayment. 2. Have you expressed the notification accurately and clearly?

3. Whether to carefully track the return of financial intermediary deductions and make secondary notifications.

4. Whether to make customers pay attention to the importance of personal credit and reverse their tendency to delay repayment.

Basic process of overdue control work

A set of reasonable and standardized work processes can make our work more effective with half the effort. Overdue control work emphasizes the importance of the process. We have initially Overdue control is divided into three time periods, and each time period is closely related. Failure to implement the work in the previous period will seriously affect the subsequent work.

(1) Notification of repayment

Notification of repayment is the basic premise of overdue control. It mainly notifies customers in advance by phone to ensure that the entrusted transfer account has sufficient balance so that we can pass Financial Union made a successful deduction.

The choice of communication time is more important when notifying customers of repayment. It is best to choose the time after lunch break in the afternoon. Sometimes customers cannot be contacted in the morning, but the specific circumstances are different and can be treated differently.

Specific operations:

1. The business staff notifies the repayment:

(1) Notify the customer one day before the repayment date and inform the clear amount.

(2) Determine the repayment method.

(3) Whether there is money in the account and whether it is sufficient.

(4) Determine the repayment time.

2. Things to note during the notification process:

(1) If the phone number has been changed, ask the contact person for the new contact information.

(2) If the phone is turned off or no one answers the call, notification will be sent via SMS.

(3) If the customer requests to change the debit account number, the customer is required to come and fill in a new debit authorization form.

(2) Repayment tracking

Repayment tracking is mainly a test of the customer’s repayment notification, and it is used to determine whether the customer has deceived, delayed, neglected, pushed, hid, etc. A powerful measure of thought.

We can choose the last two days of the customer's repayment period to track the customer's repayment status:

1. Check the financial linkage payment status.

2. Obtain communication and adopt appropriate strategies according to the situation.

3. It is recommended that customers repay cash and maintain a good repayment record. 4. Dispel customers’ thoughts of procrastination and take corresponding collection measures. (3) Overdue collection

When a customer exceeds the repayment date stipulated in the contract, it will appear on the overdue report. Collection work during this period is very important. We must use various collection techniques reasonably. Effectively collect collections for different overdue customers, and eliminate the overdue customers' thoughts of delaying, refusing, pushing, and hiding. Guide customers to make regular repayments on schedule. Common overdue collections will be described in detail below on collection techniques.

Basic methods of overdue control

In terms of overdue control, we must first strictly follow the originally formulated process to control it in an orderly manner. Of course, the process can be adjusted as our inventory continues to increase. The increase requires continuous improvement. At this stage, we still need to strictly control the overdue control work according to the basic process set above, and truly implement the work into every detail in each time period and stage.

(1) Pre-loan control

Mainly through some better suggestions compiled by us based on the more common cases in the long-term post-loan collection process, we provide them to the review post and Feedback from business posts to control risks to a minimum.

Control points before lending:

1. Expand business volume under the premise of risk control.

2. Understand the characteristics of industries prone to overdue.

3. Understand the characteristics of regions prone to overdue deadlines.

4. Understand the behavioral characteristics when applying for a loan.

5. Don’t relax your vigilance in auditing old customers.

6. Risk control of bad hobbies such as gambling and betting.

(2) Post-loan control

Post-loan control mainly starts from two aspects. One is to increase the intensity of notifying customers in advance for repayment, and the other is to improve overdue collection skills, and then comprehensively Control overdue.

Control points after loan disbursement:

1. Make follow-up visits to customers after loan disbursement.

2. Complete customer information update registration.

3. Prepare customer repayment notices.

4. Do a good job in overdue collection of problem customers.

Collection Skills

In the process of overdue collection, we must first clarify our position and achieve our goals through communication. For different customers and different overdue situations, we must Adopt a different attitude and approach.

(1) Preparation for overdue collections

1. Improve one's sense of responsibility: The so-called sense of responsibility is an individual's understanding and belief of his or her responsibility to the company, and the corresponding A conscious attitude to comply with norms, assume responsibilities and fulfill obligations is a catalyst for the development of capabilities. We must be responsible for successfully recovering the principal and interest of every loan we make.

2. Improve your self-confidence: The self-confidence we are talking about here is a psychological state in which we have to fully believe that we have the ability to recover all the principal and interest of the loan. In the process of collection, self-confidence The heart is particularly important, as it is related to your confidence in communicating with customers.

3. Expand one’s knowledge: In the entire overdue collection process, everyone’s knowledge plays an important role. We must learn the products thoroughly, read the loan contract familiarly, and improve financial knowledge, legal knowledge, Reserve mathematical knowledge and improve your language communication skills, public relations skills, and analytical skills.

4. Basic collection etiquette: to continue to help customers solve problems, you should maintain a relationship of mutual trust and mutual respect with customers, be strict with things and friendly with people, minimize friction with customers, and avoid causing problems. Although the money is recovered, people's hearts are lost. Try to recover the loan while maintaining friendly negotiations.

(2) Basic skills for overdue collection

Collection skills play a leverage role in the process of overdue collection. Reasonable use of various techniques for different overdue customers will make our Work with ease and get twice the result with half the effort. Everyone has their own characteristics and the skills they have learned are also different. At work, we must constantly communicate with other colleagues to learn from each other's strengths and improve ourselves.

1. Basic skills:

(1) Find out the other party’s intentions: When communicating with customers, we need to understand whether the other party is interested in the other party through some cross-examination and the customer’s answers. There is a procrastination mentality.

(2) Understand the strength of the other party: When communicating with customers, we must use various judgments to understand the strength of the customer. Whether the customer has the ability to repay but not the willingness to repay or has the willingness to repay but not Repayment ability? Different collection methods are adopted in different situations.

(3) Find the other party's weaknesses: Before collection, we need to check the customer's file information, find out the customer's weaknesses through contact with the customer, and then encourage the customer to repay on time.

(4) Eliminate the other party’s illusions: Some customers have the illusion of getting away with the loan without repaying it. We must use the loan contract as a basis and use legal means to exert pressure on the other party. Dispel the other person’s illusions.

2. Collection techniques for four typical customers:

(1) Normal communication: reflect high-quality features in service, clearly inform customers of the time, amount, and attitude It is better to establish long-term trust with customers through expiration reminders to achieve the purpose of introducing new customers. With an attitude of solving problems for customers, we emphasize the importance of repaying loans on time.

(2) Loss of contact: Contact the person through contacts, mobile phone address book, guarantor, etc. If the person cannot be contacted, the guarantor will be required to perform the guarantee obligations and pay off the due debt.

(3) Customers who have the ability to repay but lack the willingness to repay: understand with reason, move with emotion, use the loan contract as the basis, use legal means as the weapon, and use moral binding force *** Apply pressure together, pay attention to both reason and law, and use a gentle and tough attitude to encourage customers to repay

(4) Customers who lack the ability to repay but have a good willingness to repay: In the spirit of solving problems attitude, find out the reasons why the customer cannot repay on time, and discuss a solution to find a repayment time point that is mutually agreed upon by both parties. We rely on reason and emotion, use the loan contract as the basis, use legal means as the weapon, use moral binding force to exert pressure at the same time, pay equal attention to reason and law, and use both gentle and tough attitudes to urge customers to repay their loans. .

(3) Service quality of overdue collection

Overdue collection is not just about successfully collecting the principal and interest of our loan, but more importantly, we need to promote our company’s creditworthiness to our customers. importance, to express our willingness to serve, establish the company's brand, and expand the company's influence.

3. How to collect debt from the bank?

Bank loan collection procedures generally follow the following steps:

① If the loan is overdue within 90 days, choose text messages, phone calls, letters, etc. for collection.

② If the borrower fails to perform its repayment obligations for more than 90 days, an "early repayment notice" will be issued to the borrower, and the borrower has the right to require the borrower to repay the entire loan in advance and pay penalty interest during the overdue period.

③ If the repayment obligation has not been fulfilled when the repayment period specified in the "Early Repayment Notice" expires, an agreement will be reached with the borrower on the disposal of the collateral.

④ If the borrower is overdue for more than 180 days, a lawsuit will be filed against the borrower who refuses to repay, and the collateral will be disposed of; the proceeds from the disposal of the collateral will be used to repay the loan interest, fines and principal.

4. How to collect overdue loans

If the debtor is overdue and there is no hope of negotiation, it is important to collect clues about the debtor's property as soon as possible, organize evidence of the loan relationship, and be prepared. Banks and small loan companies generally have clear lending relationships, and it is very simple to obtain a winning judgment. The case can be concluded in six months under ordinary trial procedures. Simplified procedures can be applied in the first instance at the grassroots level, and the case can be concluded in three months. But the difficulty lies in the execution procedure, whether there is property that can be executed, and the residual value of the property, etc. But there is no doubt that litigation is the best solution among all options. It takes a long time from filing a case to receiving execution funds, so you should be prepared for long-term litigation.