Lobby managers usually refer to hotel lobby managers and bank lobby managers. The main responsibility is to provide services for guests and maintain order in the lobby.
As a profession, "lobby manager" plays a very important role in modern hotels and catering enterprises.
1, maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized;
2. Properly arrange the work of the day, and supervise and inspect the work quality of the front desk and waiters;
3. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;
4. Answer the guests' inquiries and provide the necessary help and services for the guests;
5. Do a good job of patrolling every day, and supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees.
In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.