If the certificate information is incorrect or expired, and the account is not updated and adjusted in time, which leads to the suspension of the transaction, you can apply for grace in the following ways: 1. If the account is suspended due to a certificate error (ID number is 15 digits, ID number is not 15 digits or 18 digits, ID number is 18 digits, but the number is wrong). If an agent is needed, the agent can use the suspended account medium to handle it; 2. If your ID card has expired and your account has been suspended, please apply for grace at any business outlet with expired ID card or suspended account medium. If an agent is needed, the agent can use the suspended account medium to handle it. Tips: 1. If the application for grace is successful, the control will generally be lifted in real time, the omni-channel control will be lifted within 90 days from the date of success, and the control will be resumed after 90 days; 2. You can only apply for 1 grace period after the expiration of each certificate; 3. After applying for grace, only the account suspension will be lifted, and valid identity documents are still needed when handling business through channels such as counters; 4. Counter handling requires secret inspection. Please refer to the actual handling of outlets for details.