You need to send a copy of the front and back of your ID card and a copy of your credit card after cutting corners and damaging the magnetic stripe to 95588. After dialing 95588, press 1-6-8- 1-2 to send. After the transfer, call 95588 to the credit card agent to confirm whether you have received your fax. If you receive it, tell them about your situation, and they can help you register for a new card. If it is mailed, the new card usually arrives in 7 working days, and if it is collected, it can be collected in 5 working days. If you don't know the specific operation, you can call the customer service staff. The phonetic name of the credit card is wrong, so the general counter cannot change it.