1. Contact ICBC's customer service: ICBC can contact ICBC's customer service to ask why the card is not cashed, and ICBC's customer service will provide some solutions or explain the reasons.
2. Check the activity rules: make sure that I understand the activity rules of the ICBC Refueling Cash Back Card. If the activity rules change, the card will not be able to enjoy cashback. Check the rules to make sure my card meets the requirements of the activity.