Shen Ting is now unable to repay the debt due to her credit card, so she needs to sign a personalized installment repayment agreement with the card issuer. If both parties reach an agreement and sign an installment repayment agreement, the card-issuing bank and its card-issuing business service agency shall stop collecting payments from the cardholder, and the cardholder shall repay the payment in accordance with the agreement.

According to Article 70 of the "Regulations on the Supervision and Administration of Credit Card Business of Commercial Banks", under special circumstances, if it is confirmed that the amount of credit card debt exceeds the cardholder's repayment ability and the cardholder still has the willingness to repay, The card-issuing bank can negotiate with the cardholder on an equal footing to reach a personalized installment repayment agreement. The maximum period of a personalized installment agreement shall not exceed 5 years. The contents of the personalized installment repayment agreement should at least include:

(1) Arrears balance, structure, currency;

(2) Repayment cycle, method, currency, Date and repayment amount in each installment;

(3) Whether annual fees, interest and other fees will be charged during the repayment period;

(4) Cardholders will pay in personalized installments A commitment not to apply for a credit card from any bank before the relevant amounts of the loan agreement are fully settled;

(5) Rights, obligations and liability for breach of contract of both parties;

(6) Repayment Other matters related to payment.

If both parties reach an agreement and sign an installment repayment agreement, the card-issuing bank and its card-issuing business service agency shall stop collecting payments from the cardholder, unless the cardholder fails to fulfill the installment repayment agreement. If an oral repayment agreement is reached, the card-issuing bank must retain the recording materials. The recording data will be retained at least until the date of settlement of the debt.

Extended information:

Article 57 of the "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks" The card-issuing bank shall clearly stipulate in the credit card acceptance contract (agreement) that the cardholder shall The specific operating procedures for asset repayment of credit card loans. Without the cardholder's authorization, the cardholder's assets may not be used to directly repay credit card accounts receivable. Except as otherwise provided by national laws and regulations.

When the card-issuing bank receives the cardholder's repayment, it will offset the various arrears of the credit card account in the following order: if it is overdue for 1-90 days (inclusive), the interest receivable first or Various expenses will be offset in the order of principal, and if the payment is overdue for more than 91 days, principal will be offset first, followed by interest receivable or various expenses.

China Government Website - Measures for the Supervision and Administration of Credit Card Business of Commercial Banks