The method of transferring 95511 to manual service is as follows:

1. If you want to contact credit card manual service, customers can call Ping An Bank’s national 24-hour service hotline. After dialing 95511, press 3. Can be transferred to manual service.

2. Ping An Bank’s credit card national 24-hour service hotline. Customers can also dial 95511 and then press button 2 to go to manual service.

Service content

The new version of 95511 telephone self-service*** covers "policy payment", "policy information inquiry", "policy business processing", "policy password management", " "Business Processing Progress and Service Personnel Inquiry" *** more than 30 services in 5 major modules are designed from the perspective of customer convenience.

The new version of 95511 self-service not only shortens the time for customer self-service, but also allows customers who need manual service to quickly connect, making it truly simple, convenient, clear and practical.