1. Please check whether the bill sending method is paper bill;
2. Paper bills will be sent by ordinary mail within 3 days from the billing date (excluding billing date) and will be received in about 2-3 weeks. I suggest you wait patiently;
Please check whether the mailing address of the bill is correct and detailed (including postal code). If you provide a universal postal code/address, it may not be conducive to the post office staff to find your detailed address, and the delivery will be delayed or undeliverable. It is suggested that you go to the email address and the property where ordinary letters are received to search first, or you can call the credit card customer service hotline of China Bank at 4006695566 to verify whether the mailing address is correct and reissue the credit card paper statement.
The above contents are for your reference. Please refer to the actual business regulations.
If you have any questions, please contact online customer service of Bank of China.
You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.