Hello, I am from China Merchants Bank. I hope I can help you: \x0d\ The card has multiple passwords. The most commonly used passwords are withdrawal and inquiry passwords. The withdrawal password is a required setting when opening the card. Query password is a selected setting item. If the card is opened by an agent, it needs to be activated (mainly to see if there is a password envelope, if there is one, it is an agent), and it can be set during activation. \x0d\ If you are logging into online banking or telephone banking or using an inquiry terminal and need to inquire about your password and you have not had time to set it up, there is no need to worry. The solution is as follows: \x0d\ 1. You can bring your ID card directly to the bank. Apply at the bank counter window\x0d\ 2. You can log in to the CMB website, log in to the public version of online banking, click Forgot Password, and then use your withdrawal password to reset or set the query password for the first time\x0d\ 3. You can use CMB Telephone Banking 95555, artificial voice or automatic voice (automatic available if familiar) sets the query password through the withdrawal password. \x0d\ Hope the above can help you.