JD.COM refunds paid by credit card will be returned to the credit card. JD.COM online payment and POS card payment order refund, if it involves bank information, JD.COM will handle the refund according to the regulations established by banks and related institutions. In order to ensure the safety of the customer's account amount, the original card will be returned, and the longest refund period is generally no more than 15 working days.

Extended information:

The time limit for processing refunds in JD.COM is as follows:

1. Orders for self-operated goods in JD.COM:

(1) Before the goods are delivered out of the warehouse: If you submit a cancellation application before the goods are delivered out of the warehouse, the refund review will be completed in 3 minutes.

(2) Goods are delivered to the delivery station: if you submit a cancellation application before the goods have been delivered to the delivery station, the system will refund you after the goods are returned to the warehouse.

(3) The goods are on the way to the distribution station: if you submit a cancellation application while the ordered goods have been loaded and sent to the distribution station, the system will refund you after the goods are returned to the warehouse.

(4) Reject the order: after the order is rejected, the system will automatically help you submit a cancellation application, and the system will refund you after the goods are returned to the warehouse. If the refund review is not completed within the time limit, please contact JD.COM Customer Service for consultation.

2. Third-party seller's order:

(1) Third-party seller's order will be cancelled and refunded according to the seller's own situation.

JD.COM-after-sales service-after-sales refund instructions-after-sales goods refund.