Service outsourcing is divided into information technology outsourcing services (ITO) and business process outsourcing services (BPO). They are both service outsourcing based on IT technology. ITO emphasizes technology and involves more costs and services, while BPO is more Emphasis on business processes solves issues related to business effects and operational efficiency. BPO often involves several business principles and often has to contact customers, so it has greater significance and impact. The classification and content of service outsourcing are as shown in the table below.

Not only does the IT industry need BPO, but every business of BPO is inseparable from the support of IT business, thus creating IT outsourcing opportunities. BPO is more like a business partnership and pays more attention to business results.

Information technology outsourcing (ITO)

System operation services: bank data, credit card data, various insurance data, insurance claims data, medical/physical examination data, tax data, legal data ( Including information) processing and integration

System application services: information engineering and process design, management information system services, remote maintenance, etc.

Basic technical services: undertaking technology research and development, software development and design , basic technology or basic management platform integration or management integration, etc.

Business process outsourcing services (BPO)

Enterprise internal management services: Provide client enterprises with various internal management services, including Logistics services, human resources services, salary and welfare services, accounting services, financial centers, data centers and other internal management services, etc.

Enterprise business operation services: Provide technology research and development services, sales and wholesale services to customer companies, Product after-sales services (after-sales telephone guidance, maintenance services) and other business process services, etc.

Supply chain management services: Providing procurement, transportation, warehouse/inventory overall solution services to customer companies

According to the geographical distribution of service outsourcing contractors, service outsourcing is divided into three types: offshore outsourcing, nearshore outsourcing and domestic outsourcing. Offshore outsourcing means that the transfer party and the undertaking party that provides services are from different countries, and the outsourcing work is completed cross-border; nearshoring means that the transfer party and the undertaking party are from neighboring countries, and the near-shore countries are likely to speak the same language , are similar in terms of culture, and usually provide a certain degree of cost advantage; domestic outsourcing means that the transfer party and the undertaking party that provides services are from the same country, and the outsourcing work is completed within the country.