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When using an Everbright Bank card to purchase tickets at 12306, what should I do if the deduction is successful but the ticket purchase is unsuccessful?

When paying through the 12306 website, if the deduction is successful but the ticket purchase is unsuccessful, please do not purchase tickets multiple times to avoid multiple deductions. Please contact the 12306 website for feedback in time.

To check the bank order number for electronic payment, you can log in to China Everbright Bank Personal Online Banking - More Functions - Electronic Payment - Payment Details Inquiry, or call 95595 to check.

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