Ping An Credit Card Customer Service Tel: 95511 to 2

Ping An Bank Customer Service and Complaint Channel

1. Customer Service Tel: 95511 to 3, 95511 to 2 (credit card)

Overseas Service and Complaint Hotline:+86-95511,+86-. +86-755-29595511 (credit card)

One-Account Card Service and Complaint Hotline: 95511 to 3 (overseas hotline:+86-755-95511)

VIP Service and Complaint Hotline: 48895511 (overseas hotline:+86-21-31) Official website

E-mail address for complaint reporting: xfjb@pingan.com.cn

4. Letter address

Address for complaint reporting of the Head Office: No.547, Shennan East Road, Shenzhen, Guangdong, China (zip code: 5181)

5. Bank client, WeChat WeChat official account

Bank client: Ping An Pocket Bank.

2. After receiving the complaint, the management unit of each complaint acceptance channel shall promptly forward it to the relevant complaint handling unit.

3. The complaint handling unit investigates and verifies the complaints.

4. The complaint handling unit shall make a handling decision and inform the complainant within 15 days, and the complicated complaint may be extended to 3 days to make a handling decision and inform the complainant, and the longest handling period shall not exceed 6 days.

5. If the complainant disagrees with the result of complaint handling, he can apply to the superior unit of the complaint handling unit for verification within 3 days from the date of receiving the handling decision. If there is any objection to the verification decision, it may apply for verification to the superior unit of the complaint handling unit step by step.

6. Verification units at all levels shall make a verification decision and inform the complainant within 3 days from the date of receiving the application materials for verification.

7. If the complainant is not satisfied with the result of complaint handling and does not accept it, the complaint handling unit may inform the complainant that he can apply to the financial consumer dispute mediation organization for mediation, or settle the dispute through arbitration and other means.