Credit card cancellation related operation process:

First of all, the cardholder should report the reasons for card cancellation to Chen Qing Customer Service and fill in the corresponding application form for card cancellation. Customer service can cancel the card after verifying the identity information of the cardholder. However, if the credit card has arrears, including annual fees and handling fees, you need to pay off the corresponding arrears before you can cancel the card.

At present, credit card users can also directly call the credit card hotline (to manual) or call 95533 (to credit card customer service), and then directly apply to customer service for card cancellation. And provide your own relevant identity information so that customer service can check the information.

Generally speaking, when the cardholder applies for canceling the card, the customer service will advise you to continue using it. After checking the credit card and cardholder information, the customer service can handle the card refund business.