1. Temporary freezing of credit cards: For temporary freezing, please call 40088-95558 (overseas dial +8675582380730). Call the customer service hotline to unfreeze the card within 24 hours without any charge; If it exceeds 24 hours, it will be automatically transferred to report the loss, resulting in 40 yuan report loss fee. If you need a replacement card after automatic loss reporting, please call the customer service hotline separately to apply.
2. Report the loss and reissue it: If it is stolen or confirmed to be unrecoverable, please ask the cardholder to call 40088-95558 (overseas call 0755-82380730) to report the loss. The loss report takes effect immediately, and the loss report card cannot be restored. Report the loss of 40 yuan/Card. You can apply for a new card after reporting the loss.
Generally, it takes 3 working days for express delivery and 7 working days for registration.