If the CMB credit card is accidentally lost, the cardholder can call the CMB credit card customer service number, then select manual service, explain the situation to the customer service, and request a loss report. The customer service will require the cardholder to provide his or her identity. You must verify your ID card number and name. Once the verification is passed, you can report the loss. There is generally a charge for reporting the loss of a China Merchants Bank credit card. The fee for reporting the loss is RMB 60. After reporting the loss, if you need to apply for a new card, you will need to pay an additional fee of RMB 15. The replacement credit card will be processed within ten working days. Mailed to billing address.