after logging in to mobile banking, click "My-Bank Card" to select the corresponding card, and then click "Emergency Loss Reporting" to enter the withdrawal password to confirm. The loss reporting period is only 5 days, and it will be automatically unfrozen after 5 days. If the card has been lost, please bring the original valid account opening certificate to any outlet of China Merchants Bank to apply for a replacement card during the 5-day freezing period, and you can report the loss as an agent (valid identity documents of the agent and cardholder are required). 1 yuan handling fee is required to report the loss in writing. After the new card is made, the bank will inform you to get the card by SMS, and the card must be in person. If you fail to receive the short message, you can return to the designated outlets to get the card after 7 days under normal circumstances. You can also click "My-Bank Card" in mobile banking to select the corresponding credit card, and then click "Card Report Loss". The loss reporting fee is RMB 6 yuan/card (VISA MINI Card 6 yuan/each set or card). Once the credit card is reported to be lost, it will take effect immediately and be irrevocable, and a new card will be sent to you according to the billing address. (Response time: May 21st, 219. Please refer to China Merchants Bank official website for the latest business changes)?