If the cardholder says that the transaction is not his own transaction, refuses to cooperate with the verification, the contact information is invalid, and the card is not for his own use. In order to prevent risks and reduce unnecessary economic losses, BOC will stop paying the card handling fee first. You can call the credit card customer service hotline 4006695566 for further verification.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.