1. Credit card collection

There are two types of credit card collection: internal collection and external collection of banks. Internal collection usually refers to customers who are overdue within three months. Generally, overdue payments are handled by bank service reminders (M0 period) or telephonic reminder departments (M1, 2) or door-to-door visits by various business outlets (M period)!

Outsourcing collection mainly refers to entrustment by the credit card center Companies (some are law firms) specializing in the collection industry collect collections from groups of clients that are difficult to handle, have problems, have lost contact or have small amounts of money.

2. How to deal with overdue credit card collection calls?

1. Take the initiative to repay and negotiate actively

Many cardholders are communicating when receiving collection calls During the process, if the words are wrong, the collector will be scolded and eventually blocked. Not only does this not solve the problem, it also allows debt collectors to bombard your address book.

Please note that whether it is a loan company or a third-party collection company, their collection calls must be answered. Their ultimate goal is to make you repay the money, so only by making the other party feel that you are willing to repay the money can you negotiate later. easier.

In the process of communicating with collectors, the attitude must be sincere. In addition to explaining your current difficulties, you must also explain your current financial income from work, and make a detailed and reasonable debt repayment plan to let them know that you are temporarily unable to keep up with the economy and are unable to repay.

Also, don’t wait for the collection call to come before negotiating. Before overdue, you can proactively contact the customer service staff of the loan company to explain the situation and then negotiate.

2. Keep evidence and have a tough attitude

There are many small loan companies in the market that are not compliant, which is mainly reflected in various disguised deductions of interest and annual interest such as audit fees and membership fees. Three aspects: higher than the 36 warning line and violent collection. We should know that the state explicitly prohibits these three behaviors.

In addition, the state also stipulates that overdue penalty interest shall not exceed twice the loan interest rate. Therefore, we must also properly understand the law and use legal knowledge to negotiate with loan companies.

It is useless to be blindly angry when threatened or violently demanded. Remember to keep records and communications of all financial transactions during the loan process, as we should be able to obtain evidence whether a complaint is made or the police are called.

Finally, it should be noted that it is easy to encounter scams when negotiating repayment. If the repayment is transferred to a private account for repayment, it will be rejected and the repayment will be firmly refused. Remember, you can proactively contact customer service staff for negotiation. It is best to keep evidence of the negotiation between the two parties, including call records, chat records, etc.

3. How long will it take for a credit card to be collected after it is overdue?

It is understood that once a credit card is overdue, there will be no violent collection. There is a transition period. Generally, within 90 days of overdue, it is usually internal collection by the bank. The collection method There are text messages and door-to-door calls, but basically no drastic measures will be taken. After all, banks are still afraid of complaints.

Once the payment is overdue for 3 months, the bank will outsource the collection to a third party. For third parties, they can only receive commissions if collection is successful. Some people will do whatever it takes to force cardholders to repay. Violent debt collection is inevitable. If you encounter the following situations, it is undoubtedly a violent collection:

1. Phone bombing. I receive more than three collection calls every day, regardless of time. In addition to calling the cardholder himself, he also harasses his family and friends.

2. Explode address book. Sending text messages to contacts in the address book exposes the cardholder’s information and damages the cardholder’s reputation.

3. Threats and intimidation. For example, blocking the door of the cardholder's home, insulting the cardholder in public places, beating and abusing the cardholder and their family members, and damaging the mental and physical health of the cardholder and their family members.

In the face of these illegal activities, we must protect our rights and interests, ask the name of the collection company, which entrusting agency it is, collect necessary evidence, such as recordings, videos, etc., and then complain directly to the bank. The bank will not To accept, report directly to the China Banking Regulatory Commission or various exposure platforms.

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