The new lobby model is to create a better service environment for customers and bring novel experiences at the same time.

Customer-centered” is the service concept upheld by China Merchants Bank. China Merchants Bank continues to innovate models in customer service. In order to continuously bring new and better service experiences to customers, China Merchants Bank has launched nationwide Advocating to provide customers with "surprise services". From the continuous innovation of branch service facilities to the optimization of service processes, China Merchants Bank continues to improve customer experience in hall services.