First, the user needs to log in to China Merchants Bank Mobile Banking;

After successful login, click "All" in the menu bar on the homepage, and then select "Electronic Reply";

Select the card account, transaction type, and transaction time as shown on the page, and then click "Query";

The user will You can see all transaction records during the transaction period. Click to enter the transaction record details to view the electronic receipt.

China Merchants Bank Credit Card Enterprise Honor

Ranked first in China’s Customer Recommendation Index for five consecutive years

Since 2017, CMB Credit Card has won C- for five consecutive years Ranked first in the NPS China Customer Recommendation Index. The index is released by Chnbrand, an authoritative brand rating agency, and is China's first customer recommendation evaluation system. CMB Credit Card has ranked first in the index for five consecutive years, which shows the support and recognition of the majority of users for CMB’s credit card products, services and brands.

For seven consecutive years, Hurun Report has ranked the most popular domestic bank credit card among multi-millionaires

In January 2021, Hurun Research Institute released the latest "Brand Trends of China's Multimillionaires" Report", in the credit card category, China Merchants Bank Credit Card has been awarded Hurun Report's "Most Favored Domestic Credit Card by Multimillionaires" for 17 consecutive years by virtue of its product strength and brand influence in the high-end customer market. CMB continues to pay attention to the deep-seated needs of high-end cardholders and organically integrates them with product design, so that the high-end credit card series always maintains strong vitality and strong competitiveness.

Ranked first in China’s Customer Satisfaction Index for 4 consecutive years

In July 2020, the brand rating authority Chnbrand released the 2020 China Customer Satisfaction Index (C-CSI) brand rankings and analysis reports. China Merchants Bank Credit Card has been selected as the most satisfied credit card brand among C-CSI customers for the fourth consecutive year by exploring new ways of communicating with users and continuously improving user experience and lifestyle.

The first five-star customer service center in China

In January 2005, China Merchants Bank Credit Card Center officially passed the "National Call Center Operation Performance Standards" certification, becoming the first five-star customer service center in China. Star Customer Service Center. In 2007, the Credit Card Center of China Merchants Bank Co., Ltd. was among the first to receive the CCCS Customer Contact Center Standard Five-Star Diamond Certification. In 2014, the Credit Card Center of China Merchants Bank Co., Ltd. successfully passed the "Enterprise Star Service Certification" (ESSC) five-star standard and became China's first five-star service enterprise. The Credit Card Center of China Merchants Bank Co., Ltd. has repeatedly been recognized and favored by the society and customers, and has won the "Global Best Call Center Award", "China's Best Customer Service Center", and "China's Best Call Center" from major authoritative organizations. ", "China Call Center Ten Years of Brilliant Achievement Award", "Best Customer Service Center" and many other awards.