In order to optimize the handling of customer needs, GF Credit Card has established an internal special mediation and docking team. Mediation studios and mediation organizations are neutral and authoritative organizations recognized by the Bureau of Justice and the courts. A special team has been established within the Guangfa Bank Credit Card Center to connect with these organizations and establish an internal mediation center to handle accounting disputes, For clients who have issues such as collection disputes and are willing to mediate, the mediation studio or mediation organization will issue a legally binding mediation agreement. The mediation agreement can be judicially confirmed and given judicial force.

The establishment of the mediation center has further broadened the resolution channels for customers with disputes, helped customers better negotiate debt issues, and protected consumer rights.