If the password is locked because of too many wrong input times, you can call the CCB credit card customer service hotline to unlock it and reset the password.

If you just forget your password, but the card is unlocked, you can bring your ID card and credit card directly to the nearest CCB outlet to reset your password.

Continuous errors in the inquiry password and transaction password of CITIC Bank's credit card will be locked. If the transaction password is locked, the cardholder can only dial 4008895558 for manual service. If the inquiry password is locked, the cardholder can try to reset it through online banking.