1. Oral loss reporting: If the cardholder has no time to report the loss to the credit card department, he/she can call to report the loss orally (telephone number 95533), but he/she must formally report the loss at the business outlet of China Construction Bank within 72 hours, otherwise the loss will be reported automatically after 24 hours.

2. Loss reporting at outlets: If a cardholder loses his credit card, he can apply for loss reporting at the nearest outlet of China Construction Bank. Any branch of CCB can apply for loss reporting without going to the card issuing branch. The application for loss reporting by outlets belongs to formal loss reporting. The formal procedures for reporting the loss are as follows: the cardholder fills in the application for reporting the loss, submits his identity certificate, and pays the loss reporting fee and the loss reporting replacement fee. All economic responsibilities before and within 24 hours after the loss of the card are borne by the cardholder. If the cardholder finds the credit card after reporting the loss, he can cancel reporting the loss. Fill in the application for cancellation of loss reporting, and the original loss reporting fee and loss reporting replacement card fee will not be refunded after cancellation of loss reporting.