The customer service of CITIC Bank Credit Card Center is well paid and there are many assessment tasks.
The overall treatment of bank credit card customer service is ok, whether it is outsourced or formally compiled, it is the same treatment, and the overall welfare is very good.
Internal management is very strict, and the assessment mechanism is also very strict. Traffic, service and marketing are three key assessment contents.
If you can do these three things well, then the corresponding salary must be very high.
The internal management mechanism of CITIC Bank is mature, including festival fees, quarterly awards, annual awards and overtime pay.
Correspondingly, the pressure is really a bit great, and there are many people calling. After all, it is customer service. As long as the performance is up to standard, the overall salary is very good.
How is the credit card customer service treatment of Shanghai Bank of Communications?
All right. Compared with the same position of other companies of the same size, the customer service treatment of Shanghai Bank of Communications credit card answering questions belongs to the first-class level, which is very good. Customer service ClienteleServices refers to an organization that accepts customer consultation, helps customers answer questions, or undertakes customer service. In different industries, the scope of customer service answering questions is different.
How about answering customer service with postal savings credit card?
First of all, customer service is a relatively low-level labor type. The work content is trivial and complicated, and the work intensity is not great, but it is easy to get tired. But on the bright side, you can learn some common sense such as bank savings, because you need to answer other people's questions, so of course you need to know the standard answer to this question. Of course, it depends on which city you work in the Postal Savings Bank, and there will be some deviations. Generally speaking, the work intensity of customer service is not very strong, and there are fixed working hours.
People ask if anyone has done credit card customer service, how is the work, and what are the aspects?
First, the position of sales specialist
Job responsibilities:
1. Responsible for telemarketing our online financial products and services and developing new customers;
2. Communicate effectively with customers through outgoing calls, understand customer needs, find business opportunities and achieve performance indicators;
3, responsible for regular telephone contact with potential customers, establish a good long-term cooperative relationship;
4. Maintain old customers, constantly dig deep into customer value and prevent customer loss;
5. Strictly implement business processes and management measures, control business risks, and ensure that business operations comply with regulatory policies and regulations.
6. Other matters assigned by the leaders.
Recruitment conditions:
1, number of recruits: 2;
2. Education requirements: College degree or above;
3. Professional requirements: majors are not limited, and marketing and finance are preferred;
4. Age requirement: no more than 35 years old (198511born after October 65438);
5. Work experience: at least half a year's telemarketing experience, credit card installment and consumer credit telemarketing experience is preferred;
6. Ability and quality: articulate, fluent in Mandarin, good communication and expression skills, infectious language, skilled use of computer office systems, strong ability to withstand pressure and marketing awareness; Integrity, dedication and pragmatism, sense of responsibility, good execution and teamwork spirit;
7. Work place: Zhongcheng Commercial Plaza, huaqiao town, Kunshan (near Guangming Road Station of Metro 1 1 Line);
Welfare benefits:
The annual salary starts from 65,000, with fixed salary and performance commission, and those with excellent performance can increase.
Second, the customer service specialist post
Job responsibilities:
1. Be responsible for telephone consultation and multimedia remote service for individual/enterprise users, communicate with customers through online services, and help customers with business inquiry and handling, including business consultation, business acceptance, complaints and suggestions, follow-up, etc.
2. According to the standard operation flow of the customer service center and the question bank of the knowledge base, help customers solve the call business problems, which can quickly solve the customer's call needs at one time;
3. Strictly follow the operation process of the customer service center system, record the call summary in the system truthfully, and accept the assessment of quality inspectors and management positions;
4. Complete all the work with high efficiency and high quality, ensure to reach the customer service center index and improve customer satisfaction.
Job requirements:
1, number of recruits: 2;
2. Education requirements: College degree or above;
3, professional requirements: professional is not limited;
4. Age requirement: under 30 years old, regardless of sex (born after 0989 65438+65438+ 10/);
5. Work experience: those who accept fresh graduates and have relevant call center work experience can relax their requirements and give priority;
6. Knowledge/skills: Good skills in operating office software such as Office, proficient in Chinese input;
7. Ability and quality: clear pronunciation, clear articulation and standard Mandarin; Quick thinking, strong expression and communication skills; Strong sense of responsibility and good sense of service; Cheerful personality, have certain pressure resistance;
8. Other requirements: those who can understand the local dialect in Kunshan are preferred, and the household registration area is not limited;
9, working hours: day shift customer service: adapt to the whole month shift system, reference shift: 12 hour shift (8:00-20:00), do two breaks; 8-hour shift (8:30- 17:30), five days off, each meal 1 hour;
10. Work place: Head Office Building of Kunshan Rural Commercial Bank, No.828 Qianjin East Road. Bus can take No.25, 106 and 123 directly. Platform name: Qianjin Road Huangpu Road Station.
Welfare benefits:
The annual salary is 7-65438+ 10,000 yuan, and the star and post allowances are set, which will increase year by year according to the length of service.
Third, direct sales account manager position
Job responsibilities:
1. Promote credit cards and related consumer financial products, and achieve corresponding targets according to the marketing plan;
2. Develop new markets and new customers, and be responsible for the planning and implementation of sales activities in the sales area;
3. Actively contact customers, assist in the maintenance of local credit card customer relationship, and improve customer satisfaction;
4, collect and analyze market data, and regularly feedback the latest progress;
5, complete other work assigned by the leadership.
Job requirements:
1, number of recruits: 3;
2. Education requirements: full-time college degree or above (bachelor degree or above is preferred under the same conditions);
3, professional requirements: professional is not limited;
4. Age requirement: in principle, not more than 35 years old (born after 1985 1);
5. Have at least 1 year working experience in the sales industry, and those who are familiar with the local market in Kunshan and have outstanding performance are preferred;
6, ability and quality: hard-working, strong pressure resistance, strong dedication, good affinity, service awareness and communication skills;
7, comprehensive quality: good image, physical and mental health; Abide by laws and regulations and various financial rules and regulations, have good conduct, be honest and trustworthy, and have no record of bad behavior; Recognize the corporate culture and values of the bank and have good professional ethics.
Welfare benefits:
Annual salary 1 1 ten thousand or so.
Four, the new outlet account manager post
Job responsibilities:
1. Go deep into the communities around the outlets and actively market banking financial products such as savings deposits, wealth management products and bank cards to the residents in the surrounding communities;
2. Go deep into the business circle around the outlets, actively market the financial products in the business circle around the community, and tap the needs of users through cross-industry cooperation;
3. Assist the person in charge of the new outlet to invite customers and organize activities around the outlet;
4. Be good at using customer relationship management system to maintain and improve customer stock;
5. Complete other tasks assigned by the president of the superior branch and the person in charge of the new network.
Job requirements:
1. Number of recruits: 5.
2. Education requirements: College degree or above;
3, professional requirements: professional is not limited;
4. Age requirement: no more than 35 years old (198511born after October 65438);
5. Work experience: not limited, bank work experience is preferred;
6, ability and quality: good image, physical and mental health, good affinity, service awareness and communication skills; Have good professional ethics and a strong sense of professionalism and responsibility; Abide by laws and regulations and various financial rules and regulations, have good conduct, be honest and trustworthy, and have no record of bad behavior; Recognize our corporate culture and values, and have good professional ethics;
7. Others: I love working in the community around the outlets;
Welfare benefits:
The annual salary is about 90 thousand.
Verb (abbreviation of verb) grid marketing post
Job responsibilities:
1. Go deep into the designated grid area and improve the residents' information in the grid through telemarketing, community activities and door-to-door visits. , improve the product holding rate and utilization rate of the Bank;
2. Actively market bank financial products such as bank cards, deposits, wealth management products and residential credit in the power grid area, and increase the scale of bank assets and liabilities business;
3. Go deep into the streets, communities and other management institutions belonging to the grid area and cooperate with them to form a comprehensive service system for grid residents;
4. Complete other tasks assigned by superiors.
Job requirements:
1, number of recruits: 3;
2. Education requirements: College degree or above;
3. Professional requirements: not limited;
4. Age requirement: no more than 35 years old (198511born after October 65438).
5. Work experience: Relevant work experience is preferred.
6. Ability and quality: strong affinity, strong communication ability and strong marketing ability;
7, comprehensive quality: cheerful personality, with a certain degree of pressure resistance;
8. Others: Love community work.
Welfare benefits:
The annual salary is about 90 thousand.
Six, the community manager position
Job responsibilities:
1. Go deep into community residents and actively market bank financial products such as bank cards, deposits and wealth management products to community residents;
2. Go deep into the surrounding business districts, actively market the financial products in the business districts around the community, and tap the needs of users;
3. Maintain community stock customers;
4. Assist the person in charge to invite customers and organize community activities;
5, complete other matters assigned by the leadership.
Job requirements:
1, number of recruits: 3;
2. Education requirements: College degree or above;
3, professional requirements: unlimited, marketing direction is preferred;
4. Age requirement: no more than 35 years old (198511born after October 65438);
5. Work experience: not limited, relevant work experience is preferred;
6. Ability and quality: strong affinity, strong communication ability and strong marketing ability;
7, comprehensive quality: cheerful personality, with a certain degree of pressure resistance;
8. Other requirements: love community work;
Welfare benefits:
Salary: The annual salary is about 6,543,800 yuan.
Employment pattern
The interview method is used for inspection, and the qualified candidates are confirmed to be employed after passing the medical examination. Once hired, I signed a labor outsourcing contract with Kunshan Talent Dispatching Center Co., Ltd. and paid five insurances and one gold.
How about customer service before credit card sales?
All right. Customer service before the credit card is released is very relaxed, and most tasks can be completed only in front of the stage every day. There is no tiring work, it is easy to do, and there is a fixed time.
The introduction of how to do credit card customer service and how to do credit card customer service ends here. I wonder if you have found the information you need?