1. Online payment refund instructions:

The refund method is to return it to the original payment card, and it will arrive in your account within 1 working day. If you choose to refund to a bank card, it will take about 1-7 working days to arrive in your account with a debit card, and 1-15 working days in your credit card account.

2. Online payment-mobile payment platform refund instructions:

The refund method is to return the original payment card and arrive in the account within 1 working day. If you choose to refund to your bank card, it will take 1-15 working days to arrive in your bank card.

The refund method is that the bank card payment is returned to the balance of the mobile payment platform account or the electronic coupon is automatically returned to the mobile payment platform account, and it will arrive in the account within 1 working day. If you choose to refund to your bank card, it will take 1-2 working days to arrive in your bank card.

Extended information

Notes on Jingdong refunds:

1. Jingdong online payment and POS machine card payment order refunds, if bank information is involved Jingdong Refunds will be processed in accordance with the regulations established by banks and related institutions. In order to ensure the safety of customer account amounts, JD.com will arrange for the original card to be refunded. ?

2. Since the payment source of Quick Payment is credit card payment, Quick Payment orders only support refund through the original route and do not support return to the balance. ?

3. For company transfer or check payment orders, you need to confirm the company-related information with the customer service staff before proceeding with the company transfer. JD.com only supports the original route of return to the company account where the customer originally paid. ?

Jingdong official website-refund instructions