You can contact the bank customer service to solve the problem

How to report the loss of a credit card:

1. After the credit card is lost, immediately call the 24-hour customer service hotline of the card-issuing bank and provide basic personal information , and then the staff reports the loss of the credit card and applies for a new one.

2. Bring your ID card and go to the credit card department of the bank to report the loss.

3. You can also choose to apply for the "Lost Card Protection" service. At present, many commercial banks have opened the 48-hour protection function before the credit card is reported as lost. That is, if the credit card is stolen within 48 hours before the loss is reported, all losses will be shared between the bank and the cardholder.