Refers to customers who are very important to airlines, generally referring to government officials, well-known customers, frequent customers, etc., who enjoy high-quality services such as priority in booking tickets and priority in baggage delivery.

As early as 1994, the then Civil Aviation Administration of China announced the implementation of revised service regulations for important passengers (referred to as VIPs) such as provincial and ministerial-level leading cadres (referred to as VIPs) on civil flights. This includes providing high-quality services such as priority in ticket booking and priority in baggage delivery for VIPs.

Extended information:

Preferential treatment for airport VIPs:

VIP customers can enjoy VIP parking spaces

According to a reporter from Beiqing Daily Understand that the airport VIP lounge is divided into two types: inside the security check and outside the security check. The former mainly allows customers to have a comfortable rest space before boarding the plane, and can provide free soft drinks, coffee, refreshments, books, audio and video, Internet and other services. The latter's service content is more comprehensive and exclusive, including dedicated parking spaces at the airport, dedicated check-in assistance, dedicated security check channels, etc.

Take the ICBC Platinum Credit Card as an example. At the Capital Airport T3 Terminal, the service process is as follows: After arriving at the airport, the customer first goes to the guest transit lounge service desk in the terminal and presents the Peony Platinum Card. (Individual only).

After certification and registration, the concierge will assist with check-in and consignment procedures, and guide guests through security check. Afterwards, the customer enters the guest lounge in the isolation area after security check to wait for the flight, and the concierge informs the customer to board the plane. If the customer does not need assistance with check-in and consignment procedures, the customer can directly enter the guest lounge to rest with his/her platinum card.

Generally, banks provide more comprehensive and high-end services to private banking customers than platinum credit cards. For example, the airport services provided by China Construction Bank to high-end customers include guest services and VIP services.

Guest service is available to customers with private bank cards (including supplementary cards), wealth cards (including supplementary cards), wealth management platinum cards (including supplementary cards), Bayi Dragon Card platinum cards and diamond/platinum credit cards. Services include: concierges to assist customers with check-in procedures; fast security lanes, guest lounges (providing refreshments and soft drinks, free local calls and Internet access, books, newspapers, chess and cards) and boarding reminders.

Domestic airport VIP services are only available to CCB’s private banking and potential customers. They can also enjoy domestic VIP dedicated parking lots, VIP member lounge services, dedicated personnel to assist with boarding passes and baggage check-in and other check-in services. , dedicated joint inspection channel and full pick-up and drop-off guidance in the terminal building, and domestic remote airport special car ferry service.

You don’t have to pay to enjoy the VIP lounge, but points will be deducted

Currently, most banks will deduct certain points for customers to use airport VIP lounges, and some banks provide it completely free of charge. However, if customers bring relatives and friends in, there will be a limit on the number of people, and they will need to pay the corresponding fees separately or deduct the same number of points.

China Merchants Bank provides exclusive airport services to Golden Sunflower, Diamond Card and Private Banking customers, which are divided into two types: guest service and VIP service. The former does not require an appointment when leaving the port and cannot enjoy VIP-only parking lots; the latter No matter entering or leaving the port, you need to make a reservation four hours in advance, but you can use the VIP parking lot.

Guest service: Golden Sunflower customers can bring up to 2 people; Diamond and Private Banking customers can bring up to 3 people. VIP service: There is no limit to the number of people you can bring if you have enough points.

The points deduction requirements of China Merchants Bank are: guest service on domestic flights: 2 points/time, guest service on international flights: 4 points/time; VIP services are all 10 points/time.

Every time I and my accompanying persons use it, corresponding points will be deducted. The points enjoyed by customers are directly linked to the average daily assets in China Merchants Bank in the previous month. Average daily assets of 500,000-5 million will earn 1 point per month; daily average assets of 5 million (inclusive)-10 million will earn 4 points per month; Average assets of more than 10 million (inclusive) earn 12 points every month.

In contrast, China Merchants Bank can only provide guest services without dedicated parking spaces for platinum credit cards at the Capital Airport, but customers with classic platinum cards with an annual fee of 3,600 yuan can enjoy free services within one year from the date of card issuance. If used 6 times, any additional use will be redeemed with 3,000 credit card points per person per time or paid according to the prices published by various airports.

Customers of the lower-level exquisite version of the Platinum Card do not receive free airport VIP lounge services. They pay 3,000 credit card points per person per time or can voluntarily swipe their card to use it.

The basic points rule for CMB credit cards is to earn 1 point for every 20 yuan spent. That is to say, without taking into account special activities such as double points and gift points, CMB Exquisite Platinum Card holders will earn 1 point for every 6 yuan spent. If you spend 10,000 yuan, you can get a chance to use the airport VIP lounge.

ICBC Platinum Credit Card cardholders can use the VIP lounge at Capital Airport for free and do not need to use points, but accompanying persons need to pay according to the VIP lounge charges. Airport VIP lounges in other cities may need to deduct points from ICBC credit cards.

Similar to China Merchants Bank, CCB’s airport guest service does not require an appointment and only requires 3,000 points to be deducted, while VIP service requires an appointment and 10,000 points are deducted each time.

People's Daily Online - Bank-named airport lounge costs RMB 2.2 million per year only to serve "vital guests"