2. Go to any outlet of China Merchants Bank to explain the situation and ask them to reissue the card and send it to you, or go to the outlet to collect it later.
Whether you call the credit card center directly to ask for a replacement card or apply at the outlet, the credit card center will make a card for you and mail it (either to you or to the outlet), so you can't get a new card at the outlet when you apply.
The Credit Card Customer Service Center of China Merchants Bank was awarded as the "Best Call Center of the Year in China" at the China Conference on Call Center Operation and Customer Relationship Management in 2004, and it is the only award-winning unit in the domestic financial industry. In 2002, China Merchants Bank realized the integration and professional service of credit cards.
In 2002, China Merchants Bank realized the comprehensive and professional service of credit cards, and it was the pioneer of the credit card market in China. Since February of the same year, the first "one card, two currencies" credit card in China was issued in line with international standards, and a series of remarkable achievements have been made.
China Merchants Bank Credit Card Center is the first credit card center operating independently in accordance with international standards in China, which has truly realized the integration and professional service of credit cards. While refreshing the credit card records, China Merchants Bank's credit card adheres to the service concept and innovative spirit of "changing with you", actively explores the market, expands market alliances, deepens market segmentation, and its functions and services are increasingly enriched and improved. It is one of the most innovative joint-stock commercial banks in China. Since the credit card business was launched at the end of 2002, it has taken the lead in introducing "swipe your card to buy a plane ticket and get a million airline insurance", "consumption abroad, RMB repayment", interest-free installment payment of credit cards, and functional innovations such as "SMS transaction reminder" and "full guarantee for lost cards". In addition, the national initiative of permanent validity of points and international 24-hour road rescue service has gradually become the service standard of domestic credit card industry. In terms of product and service innovation, China Merchants Bank has created more than 100 new credit card products and services, adhered to the cross-industry cooperation mode, and successively cooperated with leading enterprises in different life fields such as department stores, tourism and sports consumption industries to provide cardholders with products and functional services in a dual sense. In April, 2006, China Merchants Bank occupied the first market share in the industry, and officially announced to build a "five-star credit card" with practical actions. In September 2007, China Merchants Bank took the lead in putting forward the concept of "five-fold security" credit card service, which consolidated its leading brand position in the industry.