Evaluation method: the star rating of individual customers is based on your comprehensive business volume in our bank. Customers can make deposits, loans, investments and wealth management (including funds, wealth management products, national debt, insurance, precious metals, etc.) according to their own business volume to accumulate star points. ), credit card spending, remittance and remote deposit and withdrawal, get a star rating. The stars obtained from the above business can be accumulated, and our bank will rate them according to the total stars of customers.
When the star point value reaches: 50≤ star point value < 500, you can become a three-star customer. Three-star customers can enjoy the financial services provided by our financial convenience store, 95588 service line, mobile phone/online banking and other channels.
Extended data:
Grading
The star ratings of our individual customers are divided into six categories, from high to low, namely, seven-star customers, six-star customers, five-star customers, four-star customers, three-star customers and quasi-star customers. Customers with sporadic values do not participate in star rating.
appraisal procedure
The star rating of individual customers is based on your comprehensive business volume in our bank. Customers can make deposits, loans, investments and wealth management (including funds, wealth management products, national debt, insurance, precious metals, etc.) according to their own business volume to accumulate star points. ), credit card spending, remittance and remote deposit and withdrawal, get a star rating. The stars obtained from the above business can be accumulated, and our bank will rate them according to the total stars of customers.
Adjustment mode
The star rating of individual customers is dynamically adjusted, and the end of each month is the star rating day. The system will evaluate the star rating according to your accumulated comprehensive business volume in the first six months. If the star rating rises, you will automatically enjoy more benefits and services at the beginning of next month.
In order to highlight the value of high-star customers and strengthen customer maintenance, the update time of customer service star decline is June 30th and June 365438+February 3rd1every year. Considering that customers may have a temporary decline in business volume for various reasons, the bank also provides differentiated decline buffer period for customers with declining star ratings.
Among them, the buffer period for seven-star customers is two years, that for six-star customers is one year, and that for customers under five stars is half a year, so as to minimize the inconvenience caused by changing stars.
Baidu Encyclopedia-Industrial and Commercial Bank of China