The reasons why CCB Points Mall cannot be used may include insufficient points balance, service failure and account problems.

1. Insufficient points: If the points balance is not enough to redeem the goods or services you choose, increase the number of points or choose other redeemable goods.

2. Service failure: Sometimes due to system maintenance or other reasons, the services of the points mall may be temporarily unavailable. You can try to use it again later, or contact China Construction Bank customer service for details.

3. Account problems: If your account is abnormal or frozen, it may affect your ability to use the points mall. You can contact China Construction Bank’s customer service staff to resolve account issues.

How are CCB points accumulated?

The points accumulation rule for China Construction Bank credit cards is calculated based on 1.5 times the amount entered. If there are multiple credit cards in the name of the cardholder, the points accumulation rules for each credit card are as follows:

The points for each credit card are valid for three years, that is, starting from the current year. The points accumulated within two years will be Expires on January 5th every year. Please be careful to use your points promptly to avoid expiration.