Bank of China Internship Summary Report 1

I conducted a one-month graduation internship at Bank of China Zhaoqing Branch starting from March 4, 2020 . During my internship at the Zhaoqing Branch of the Bank of China, with the help, guidance and education of the unit's instructors, I became familiar with the main economic and business activities of the Bank of China, systematically studied and relatively profoundly mastered all aspects of the practical work of the Bank of China, and was very knowledgeable about the Bank's practical work. The theoretical knowledge and practical working abilities in all aspects of bank operation and management have been well trained and improved. I also understand the importance of combining theory with practice.

1. Purpose of internship

1) Through internship at Bank of China, further understand and consolidate the basic theories and basic knowledge of various financial courses learned in school, and learn the theory Connect with reality and enhance your ability to solve practical problems.

2) Through internship at the Bank of China, meet the school’s social practice requirements, and under the guidance, help and education of the unit’s instructors, become familiar with the main economic and business activities of the Bank of China, and learn banking more systematically Personal financial management work and daily business operating procedures.

3) Through internship at Bank of China, learn how to better adapt to the new work environment and correct your own learning and work attitude, laying a solid foundation for better entering the society.

2. Understanding of banks

The full name of Bank of China is Bank of China Co., Ltd., and its head office is located at No. 1, Fuxingmennei Street, Beijing. It is one of the five largest state-owned commercial banks in China (excluding Hong Kong, Macau and Taiwan) and ranks third among the five largest banks in China. Bank of China's business scope covers commercial banking, investment banking and insurance. It has holding financial institutions such as BOC Hong Kong, BOC International, and BOC Insurance, and provides comprehensive and high-quality financial services to individual and corporate customers around the world. Calculated by core capital, Bank of China ranked 10th in 20-20 in the British "The Banker" magazine's "World's 1,000 Largest Banks"

Commercial banking business is the traditional main business of Bank of China. Including corporate financial business, personal financial business and financial market business.

1) Corporate financial business

Corporate financial business is the main source of profits for Chinese banks. Including deposit business, loan business, financial institution business, international settlement and trade financing business, and other corporate financial businesses.

2) Product and service innovation

In line with the latest business needs of corporate customers, Bank of China combines and innovates corporate financial products; increases product cooperation with financial peers, and actively develops inter-bank corporate credit Asset transfer business; launched Rongyida (financing services based on accounts receivable), Tongyida (accounts receivables pledge and issuance), Rongxinda (financing services based on accounts receivable insured by export credit insurance) ) and Ronghuda (goods pledge financing) and other products have further enriched the "Da" series of trade financing product types.

3) Personal financial business

Personal financial business is one of the strategic development priorities of Bank of China. Including savings deposit business, personal payment business, personal intermediary business, "Bank of China Wealth Management" services, private banking business, bank card business, and channel construction.

4) Product and service innovation

Relying on its global service network and diversified service platform, Bank of China provides customers with a full range of financial services and continuously innovates and launches new domestic and foreign currency financial products. We continued to promote overseas wealth management counter business and provided convenience for customers’ cross-border asset allocation.

5) Financial market business

The financial market business of Bank of China mainly includes: proprietary trading and agency business of local and foreign currency financial instruments, various types of securities or index investment business in local and foreign currencies, Debt capital market business, client financial management and asset management business, financial agency and custody business, etc.

Bank of China mainly operates treasury business through five trading centers established in Beijing, Shanghai, Hong Kong, London and New York

3. Internship Process

During this internship, it can be said that the I have gained a lot. I have generally mastered the various businesses of the Bank of China, and I am familiar with the operating procedures and working systems of the bank’s daily business. I have objectively gained a clear understanding of the various knowledge and theories I have learned about banking. gained a deeper understanding. During the internship, I was able to study humbly, work seriously, complete various tasks seriously, and established a good relationship with my colleagues, which was unanimously recognized by the employees in the industry.

The internship work can be divided into the following stages:

1) Contact with customers in the bank lobby to understand and meet their needs;

In Learn from the lobby manager in the bank lobby. The lobby manager is the link between customers, tall tellers, and account managers. Therefore, you must first learn counter-related knowledge in order to better answer customer questions, guide customers to handle related business, and maintain order in the lobby. Reduce teller workload and improve overall service efficiency. Etiquette in business mainly includes four major contents: answering customer questions, diverting customers during business, maintaining order in the lobby, and marketing appropriate financial products. During this time, I learned how to communicate with customers, how to make customers satisfied with our services, and how to do our best to help them, such as helping them fill in forms or teaching them to use ATMs correctly.

2) Do some small odd jobs;

Such as sorting letters, typing word documents and e-cel forms, using e-cel formulas to calculate, folding statements, etc. Although it was a small job, it also taught me a lot.

3) Go to the business department to study and understand the basic business and processes of the bank;

4. Internship experience and gains

Although this is only a one-month internship , although short but very fulfilling, for me, it is an important part of accumulation and experience in my college career and even in my life, which will play an important role in my future study and life. Moreover, this graduation internship has undoubtedly become a platform for me to enter the society and laid a good foundation for me to enter the society in the future. To realize the change of role as soon as possible is the first task that a college graduate must face when he first enters the society. In this regard, we must correct our psychology and attitude.

I have already studied some banking courses during school, such as "Commercial Banking and Operations", "Monetary Banking", "Central Banking", "Investment Banking", etc. , these all laid a certain foundation for my internship in the bank.

During this internship, what benefited me the most was being able to study in the sales department and general management department, because these are all internal operations of the bank. In these institutions, I learned knowledge that is not usually introduced in detail in books. This gave me a more detailed and profound understanding of my major, and it was also a consolidation and application of the knowledge I learned in these three years of college. Special thanks go to my colleagues and supervisors for their role models. They are diligent, hard-working and helpful, giving me a lot of encouragement and help.

During this internship, I also realized that there is a certain distance between actual work and book knowledge, and I need further study. In this way, my knowledge of the basic banking business is not strictly limited to books, but I have a more comprehensive and profound understanding. These most basic businesses often cannot be thoroughly understood and learned in books, so basic practice is particularly important.

In addition, I also realized that we must have an indispensable sense of responsibility in every job and be cautious when doing things, because business is complex and diverse, and small mistakes will cause great harm to customers and banks. bring losses. Another thing is to be open-minded and ask for advice if you don’t understand something. During this internship process, I also felt the team spirit, professionalism, innovation and dedication among employees all the time.

Bank of China Internship Summary Report 2

I interned in the Human Resources Department of the Bank of China Branch from April 15, 20-20 to May 18, 20-20. Under the careful guidance of Teacher Zhao, I am engaged in auxiliary work in salary management.

During the internship, I was conscientious, responsible, loyal to my duties, humbly learned business knowledge, worked hard to improve business skills, and successfully completed various tasks assigned. Through internships, I have enriched my knowledge, improved my abilities, broadened my horizons, made achievements, and laid a good foundation for formally entering the workplace in the future.

The Human Resources Department is located at the elevator entrance on the fourth floor. It is in a superior location and is convenient to come and go. The indoor environment is comfortable and elegant, the office equipment is simple and elegant, the staffing is scientific and reasonable, and the working atmosphere is relaxed and pleasant. The director coordinates the overall situation, and personnel position management, performance appraisal and training, and salary and benefit management all perform their respective duties and work closely together. Mr. Zhao is experienced and proficient in business and is in charge of salary management. Under his careful guidance, I tried my best to learn and work at the same time. I participated in and completed the filing of documents, the production of employee income clearing cards, and employee salary confirmation letters. production and other work, and together with other teachers and colleagues, participated in the preparation and organization of the "Financial Product Knowledge and Marketing Skills Training" for all branch employees of the provincial bank. Although the work was hard, the tasks were heavy, and the tasks were often overtime, but I had a fulfilling life and was in a happy mood. During the internship, I systematically studied the business processes such as the composition, determination, calculation, summary and entry of employee compensation, mastered the operation methods of file archiving, roughly understood the basic knowledge of employee performance appraisal, and deeply understood the high degree of dedication of Bank of China employees. Professionalism and good team spirit have gained a lot and benefited a lot. At the same time, I also realized that I still have many shortcomings: my marketing awareness is not strong, my communication skills need to be improved, and I will definitely improve them in the future.

Finance is the core of the modern economy, and banks play a dominant role in the financial system. At present, my country's banking industry has been fully opened to the outside world, and competition in the industry has become increasingly fierce. A first-class bank must be built by first-class performance, and first-class performance must be created by first-class service provided by first-class employees. The sustained, healthy and stable development of modern commercial banks requires first-class talents with comprehensive knowledge, superb business skills, considerate service and the courage to innovate. I have determined to work in a bank very early, hoping to become an excellent bank employee, contribute to society, and realize myself. While studying college courses well, I dabbled extensively, bought books and studied on my own. I took and passed the China Banking Industry Qualification Certification Examination and the Financial Planner (Level 3) Examination. My hard work paid off. Now my dream has come true and I am employed by Bank of China. , and I feel extremely honored to be given a one-month internship opportunity, so I cherish it very much. “If a worker wants to do his job well, he must first sharpen his tools.” All achievements need to start from the most basic. There is still a lot to learn and a lot of room for improvement. Although the internship is over, learning will not stop. There is still more than a month until the training in July. There is a long way to go, and I will work harder.

BOC’s core values ??of “Pursuing Excellence” and its corporate culture of “Integrity, Performance, Responsibility, Innovation, and Harmony” deeply attract me. The outstanding behaviors of the enthusiastic and energetic BOC employees are always inspiring. Me, it inspires me to constantly reflect on myself, improve myself, and surpass myself. In my future work, I will definitely strengthen my study, improve my skills, unite my colleagues, serve the public, and contribute my youth and wisdom to the everlasting foundation of Bank of China.

Bank of China Internship Summary Report 3

I stayed at the Bank of China for a few days, and I have a general understanding of some of the systems there. Let me share my views. (Mainly for Bank of China in Nanjing)

I think Bank of China is more suitable for people who want to live a comfortable life without too much competitive pressure, especially girls. The benefits of Bank of China are very good, and a well-off life is not a problem, but it will not make you rich or have an earth-shattering career, because the system is there. There are many regulations that tie your hands and feet.

Personnel in Bank of China are roughly divided into two categories, staff and non-staff. The staff belongs to the Bank of China, and the salary starting point is relatively high, and the benefits are better. However, when you first start working, you have to work as an intern for half a year to a year before you can become a full-time employee. The monthly salary before becoming a full-time employee was only a little over -, but after becoming a regular employee, it may rise to more than 3,000. Non-staff jobs are relatively bleak. They entered Bank of China through the talent market, are not part of the bank's staff, and sign different contracts. The internship period is one year, and the monthly salary during this year is only over 1,000, and all benefits are half that of regular employees. However, it is said that there will be regular exams and the like in the future. I haven’t figured this out yet, so that’s all for now.

The work of Bank of China is not very difficult as far as my card department is concerned. Anyone can do it with a little training. Therefore, many of my colleagues who work with me are college students or college graduates. However, many of them have continued their studies after working, either with a double degree or with a bachelor's degree. However, it is important to continue learning.

In addition, I also learned that there is a qualification examination for bank employees. The value of this certificate does not seem to be very high, but it is still generally recognized in the banking industry. It is a bit like the Computer Level 3 Certificate, which can be taken or not. Passing the exam means you are more motivated. Anyway, when I had some free time from my internship recently, I just read the basic books of my company. It was quite boring and probably not of much use. It is not used like CPA.

There are also many related accounts in Bank of China, so interpersonal relationships are relatively complicated. Some people have qualifications, some have backing, and some have connections. In short, it’s a mixed bag, so if you want to develop well in it, you must learn how to deal with interpersonal relationships.

In fact, many banks are much better than Bank of China, including some joint-stock banks and local banks. For example, China CITIC Bank and Bank of Ningbo. . . It’s just that Bank of China has strong backing from the state, so it’s relatively stable. Therefore, choosing to join the Bank of China depends on your personality.

The above is my humble opinion, I hope the seniors will correct me if I am wrong!

Bank of China Internship Summary Report 4

Time flies, and in the blink of an eye I have already It has been 9 months since I joined the team of Bank of China as an intern. When I first stepped into the work unit and faced this unfamiliar job position and work process, I felt a little nervous. I didn't know whether I could be competent and complete my job well. During the internship period, while I worked hard to learn professional knowledge, improve professional skills, and improve my professional quality, my leaders and colleagues also took good care of us when we studied abroad. If we had anything we didn’t understand, they would patiently and carefully help us. answer. From knowing nothing at the beginning, I have now become a comprehensive teller who can handle business independently. Only through continuous learning and proficiency in business can we become qualified tellers and qualified rural credit employees. I also deeply understand the importance of teamwork, communication with customers, and coordination in handling matters. These are the accumulation of wealth in my future growth process.

1. Be dedicated to your job and study hard

On my first day when I entered the workplace, everything was so fresh to me. My colleagues said to me: "It feels very fresh now. After a long time, you will think that the general teller job is actually very boring." In fact, I can feel it now, repeating this basically the same action every day - countless times Count the money. But these will not dampen my enthusiasm for work. I like to work busy all day instead of killing time doing nothing. During the period of collecting payments and settling interest at the end of last year, there were hundreds of transactions a day, and sometimes I was so busy that I couldn't eat lunch on time, but there was never a trace of complaint in my heart, because this is our job, as a rural credit card company It is our responsibility to our employees. The development of the unit is established through the hard work of each of our employees, and we are bound to shoulder our responsibilities. Love your position, devote yourself to your work with enthusiasm every day, learn to cherish it, and learn to be satisfied.

For our new batch of people who have just entered the position, everything must start from scratch, and we need to study hard and humbly every bit. Although we are recruited in the name of graduating college students, we should not take this as an honor. Many people actually study majors that have nothing to do with the financial industry, but university study makes us have a broader comprehensive knowledge, become more responsible, and have strong self-learning ability. We should put all our advantages into practical work and self-development. If you are complacent just because of your title, you will definitely be eliminated. At work, study abroad work should be detailed. If you have any questions, you should ask experienced employees immediately. In your spare time, you should also learn more business knowledge related to banking and improve yourself in many aspects. of. I remember when we first came here, the director asked us newcomers to write two articles every month. I think this is very good, as it can not only improve my writing skills, but also improve my understanding of work. But after the director left, we rarely wrote. This is a reflection of our lack of self-control.

I need to improve this point. In future work, I should regard learning as a subjective behavior rather than a victim of objective regulations. Entering the team of Rural Credit Union, let us forget that we are college students, let us treat ourselves as a new student, and use our efforts to complete our "study" here.

2. Careful work and service with a smile

There is a certain degree of danger at the teller window. We need to be vigilant at all times, improve our business knowledge and practical operation level, and avoid unnecessary mistakes. , the trouble is reduced to a minimum. Exquisite business skills are a must-have requirement for an excellent comprehensive teller. Don't ignore small things. In daily life, we must accumulate experience and use some cases to our advantage to remind ourselves. I remember one time one of our tellers received a piece of counterfeit money, because the banknote detector sometimes jammed due to the condition of the currency. Sometimes we carelessly thought that nothing was wrong and passed by, but this became the price of carelessness. In particular, we must strictly follow the rules and regulations and business processes, collect people after departure, lock drawers, exit the computer screen, etc., to develop good working habits. This is also responsible for yourself.

We are the most basic position in the Rural Credit Union team, but this small window is the most direct link between our Rural Credit Union and our customers. Our words and deeds represent the Rural Credit Union team. image. Compared with branches in the city, branches in towns and villages are more challenging for tellers, because what we deal with are basically the peasant class. Their education is not high, and simple business processes are so inconvenient to them. It is complicated and we need to explain it to them more patiently and carefully. We have also encountered people who are unreasonable and incoherent after being drunk, but we are in the service industry, and everything must be based on the principle of customer first, and we can use our sincerity and witty words to resolve unnecessary quarrels. Some customers praise our services. In fact, this is the best compliment to us, better than anything else. We must be more modest and cautious. Good service quality is our essential requirement. We always adhere to the idea of ??"customers first", treat customers' matters as our own, think about problems from their perspective, worry about customers' concerns, and think about what customers think. Adopt different working methods for different customers and strive to provide customers with the best quality and satisfactory services. Every time we serve, we must use our sincere smile to close the distance with our customers, making our smile and sincere service the best business card of Rural Credit Union.

3. Learn to cherish and learn from cases

A few days ago, I read an internal book called "A Warning Clock" at my workplace. It records some typical criminal cases among the Jilin Rural Credit Union team. Some employees have changed their outlook on life and values, and they have worked hard with their own sweat instead of taking advantage of opportunities. Infinite comparison is endless, people must have a contented heart. When my classmates and friends learned that I was working at the Rural Credit Union, they all looked at me with envy. In comparison, I was lucky. I remember that during the training in Changchun, the teacher told us that when tellers come into contact with money, they regard money as paper instead of money. This metaphor is a warning. A piece of one hundred yuan that belongs to you is earned by your own labor. , ten thousand a bundle, but that’s not mine.

For us new employees, there are also old employees. Maybe we are not rich, but think about how lucky we are compared to many people. Temporary wealth will eventually lead to a lifetime of regret. Whether it is your family or your company, you will become a sinner. Know how to be grateful, cherish everything you have now, work hard for the future of Rural Credit Union, and reflect your value in your work. The light of Rural Credit Union needs us to illuminate it, rather than bury it for our own time.

4. Establish corporate culture and promote the rural credit brand

The healthy and sustainable development of an enterprise not only focuses on the improvement of economic interests and values ????but also pays attention to cultural values. A distinctive corporate culture is an essential factor for corporate development, and it also plays a positive role in personnel management, teamwork, and service concepts.

During this period of my work, I cannot say that I have not felt the unique cultural connotation of credit unions, but I think there are still many places worthy of improvement. As employees of an enterprise, working blindly without cultural activities is detrimental to work enthusiasm. Appropriate cultural activities can promote communication among employees and stimulate enthusiasm for work.

Regularly organize some amateur competitions between credit unions every year, such as basketball, billiards, singing, writing, etc., to cultivate some intentional interests instead of going home after work and doing nothing. But corporate culture is definitely not something that can be summarized by some activities. It is a responsibility that can be deeply rooted in the hearts of employees.

Bank of China Internship Summary Report 5

In the blink of an eye, the nearly two-month banking internship at Bank of China Suixi Road Branch is coming to an end. I never thought I would be so reluctant to leave. "A journey of a thousand miles begins with a single step." This short but fulfilling summer internship has benefited me a lot and is an important experience in my life. Internships are bitter and sweet. Multiple thresholds on a flat road are both a challenge and an opportunity. This threshold may be an obstacle or a ticket to another world.

The content involved in this internship is mainly accounting business (public business), other general understandings, the training of banknote binding skills; training in lobby guidance and customer service; credit card business.

1. Accounting business

The accounting department of the corporate business (mainly refers to the bill business) is mainly divided into three steps, accounting, review and cashier. The bill business mentioned here mainly refers to checks, including transfer checks and cash checks. For cash check business, the first step is to verify whether the drawee's seal matches the seal reserved by the bank. The method is to verify the seal through computer or manual verification (currently Bank of China uses manual verification); Check whether the uppercase and lowercase amounts are consistent, whether the check amount, date of issue, payee elements, etc. have been altered, whether the check has exceeded the payment reminder period, whether the check is overdrawn, and if there is an endorsement, whether the endorser's signature and seal are consistent. It is worth noting. The amount in capital letters is rounded up to yuan, but cannot be rounded up to cents. For cash checks, the accounting bookkeeper will record them after reviewing them, and then pass them to the accounting reviewer. After the accounting reviewer confirms that they are correct, they will pass them to the cashier. The cashier will stamp the cash payment stamp, and the payee can go to the cashier's office. Collect cash (after verbal reconciliation between cashier and payee). The review content of transfer checks is the same as that of cash checks. The processing is reviewed by the accounting bookkeeper and reviewed by the accounting reviewer. What needs to be explained here is the issue of entry time. Cash checks and bank transfer checks (if both payee and payee belong to the bank's account holders) must be deposited directly into your account. What we are familiar with is "deposits with the central bank", which is the accounting account used by provincial branches that deal directly with the central bank.

Some large-amount transactions (generally more than two million including two million) must register a large amount registration form, and also report to the Hefei Management Department to avoid insufficient positions.

"The day begins in the morning", and the same is true for the accounting department.

My job every morning is to check yesterday’s accounts, print two copies of yesterday’s receipts (large and small transfers, online tax deductions...), leave one at the bottom, and stamp the other with transfer. Chapter according to the account

2. Training of counting and bundling skills

"Counting money" is one of the basic skills of a bank teller. Sitting posture, gestures and the angle of placing banknotes, fingering, force between fingers and coordination of both hands, etc. These are all skills that can only be mastered through hard work. Looking through today's newspaper, it was said that a bank organized a manual banknote counting competition. A top employee counted 180,000 in 8 minutes, and picked out fake and broken banknotes... It was really jaw-dropping. Fortunately, when I count money, I still have the so-called "high technology" - money counting machine to help me. "

The use of the middle finger method for bundling banknotes is the key. One hundred banknotes are bundled. Hold a handful of banknotes in your hand, press the middle with your thumb to make it concave in an arc, squeeze the banknotes tightly with your hands and insert them Banknote binding machine, the paper strip of the banknote binding machine just traps one-third of the banknotes, and finally flattens the entire bundle of banknotes, so that a handful of banknotes can be firmly tied. But unfortunately, I can't always tie them up.

3. Training in lobby guidance and customer service

In modern business society, customer service has become a slogan, or a fashion and fashion. In the morning meeting every day at the bank, in addition to studying some notices issued by the provincial bank and the Hefei Management Department, our amiable and respectable president will also read to me a classic from "Service Determines Everything".

Due to the shortage of intern branch staff, the provincial branch has not been able to send employees to the branches for the time being. Therefore, most of the colleagues working here have multiple jobs, especially our lobby manager, who often runs in and out. , busy with everything. The assigned tasks I received during my internship were also trivial and trivial matters within my ability. Therefore, I am also happy to move around during my spare time, and strive to learn more about the business that I cannot touch.

Therefore, in our branches, most of the customer guidance and services are provided by security guards part-time. At this time, I felt emotional again. Today's security guards are really all-powerful. On my day off, I went to ICBC to withdraw cash, and found that it was still a security guard who guided me to fill in the forms.

Ask the customer with a smile, what business do you want to handle? Most of them are mortgage repayment, personal remittance, account opening and other businesses. Then take out the corresponding form from the drawer at the front desk and ask the customer to fill it out.

4. Credit card business

Bank of China’s credit cards are the same as other bank credit cards. The basic purpose is to swipe the card for consumption. There are no inconveniences or traps in using it, but the requirements for passing the review are relatively strict. Generally, customers are directly asked whether they have a regular job income and whether they have a local household registration. The initial overdraft limit is generally not very high (except for those with high credit standing or big bank customers). Each year from the date of activation of the credit card, swiping the card 3 times within 6 months will waive the annual fee for the current year, swiping the card 5 times will waive the annual fee for the next year, and so on year by year.

RMB Great Wall Credit Card is the main product in Bank of China's Great Wall Card Series. It is the earliest modern payment instrument issued in China and has a high reputation. It is easy to use, safe to carry, fast to handle, and popular all over the country. It has become a well-known brand in the domestic financial field. But as far as Anhui is concerned, there is no longer stock of Great Wall cards. It will be very troublesome for customers to change their cards.

5. Summary

Through this internship, I have a more detailed and profound understanding of my major, which is also a consolidation of the knowledge I have learned in college in the past few years. and use. From this internship, I realized that there is a certain distance between actual work and book knowledge, and further study is needed. Although the internship business this time was mostly focused on relatively simple back-end corporate accounting business, it helped me understand the bank accounting process on a deeper level. The accounting program provided great help and enabled me to master the basic business of the bank. It is no longer limited to books, but has a more comprehensive understanding. In particular, the accounting division of labor is of great significance for commercial banks to prevent accounting risks. It plays a role in mutual restraint and mutual supervision between accountants, and is also conducive to reducing the occurrence of errors and avoiding wrong accounting.

"What you see on paper will eventually make you realize it is shallow, but you must know that you have to practice it." This actual work is an important experience in life and an important step. It will definitely have a certain influence on getting into the workplace in the future. Very helpful. Some basic principles of life, such as humbly asking for advice from others, abiding by organizational disciplines and unit rules and regulations, and communicating civilly with others, must be carefully implemented in real life, and good habits must be continuously cultivated in real life. This time I truly understood the meaning of "there is no end to learning". Classify the numbers and put them into the receipt cabinet for customers, and conduct balance checks on the accounting vouchers of all the business that occurred yesterday, etc., corresponding one to one. Then the daily business of the day begins, mainly including checks, wire transfers, etc.

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