What to do if you forget your China Merchants Bank credit card password

How to change your China Merchants Bank credit card inquiry password

1. To change it online, you can log in to online banking and click " Customer Management"→"Query Password Change". This method requires you to remember the original password.

2. To modify by phone, you can call the China Merchants Bank credit card service hotline. After verifying your identity, press 3 and then 2 to enter "Inquiry password setting and modification. In fact, China Merchants Bank credit card has two passwords, one is "Query Password" and the other is "Transaction Password". The transaction password is used when swiping the card for consumption and cash advance (cash withdrawal). If you have forgotten the transaction password or need to change it, you can log in. Credit card online banking, and click "Card Management" → "Transaction Password Management"

In addition, you can also make inquiries through the following three methods:

1. Telephone voice: call credit card service. Hotline, after verifying your identity, press 3 and then press 3 again to enter "Transaction Password Settings and Modifications"

2. Mobile Banking: Log in to Credit Card Mobile Banking and enter "Card Management" → "Transaction Password Management".

3. ATM machine modification: only the transaction password can be modified.

There are two types of passwords for China Merchants Bank credit cards:

1. Transaction password (card verification, Cash advance):

Remember the original password, which can be modified through the following channels: A Online Banking: Credit Card - Card Management - Password Management - Transaction Password Management - Transaction Password Settings - Operation - Change Password B Mobile Banking: My - All - Credit Cards - Card Management - Transaction Password Management - Transaction Password Settings - Transaction Password

If you forget your credit card transaction password, you can reset it through the following channels: A Online Banking: Credit Card - Card Management - Password Management. -Transaction password setting-Operation-Reset password. BMobile Banking: My-All-Credit Card Management-Transaction Password Management-Transaction Password Reset. C. Call the credit card service hotline 8008205555/4008205555 for manual unlocking.

2. Query password (customer service hotline, online banking login, online payment):

Remember the original password, which can be modified through the following channels: Online Banking/Mobile Banking: Customer Management-Query Password Modification

Forgot your credit card inquiry password/is locked, you can reset or unlock it through the following channels: A remember the original password, call directly to manually unlock it. B forget the original password, choose forget password for online banking/mobile banking, follow the prompts on the page, Or call 8008205555/4008205555 and transfer to manual customer service to reset the password.

(Device: Apple 11, ios15, mobile banking)

(Browser computer: macbookairM1 open Google version 92.0.4515.131. )

What is the difference between the inquiry password and transaction password of China Merchants Bank credit card?

Inquiry password = Used to log in to CMB online banking to confirm transaction ***; Transaction password = Withdraw cash at ATM ( The cash withdrawal function needs to be activated) (the card swiping function needs to be activated)

Introduction

(1) After the card is opened and activated, the default is to only rely on signature for consumption. . So the customer service will say "no password is required for card payment", just press any 6-digit number on the POS machine. However, China Merchants Bank has added the "transaction with password" function since July 2008. As long as you log in to online banking or call the credit card number to activate it yourself, all future transactions on UnionPay POS machines must use the set "transaction password". .

(2) Credit cards have transaction passwords including card swiping for consumption and cash withdrawal. These two passwords are the same. It is recommended that you call China Merchants Bank and set the transaction password and query password to be the same. Anyway, they are both six digits, which is easy to remember and will not cause confusion.

(3) If you want to activate it, log in to "Credit Card Online Banking" from the official website of China Merchants Bank (printed on the back of the card), then enter "Account Management" on the upper left, then "Password Management", and then enter the transaction password Settings, you can set your own transaction password, and choose whether to enable the cash advance (cash withdrawal) function and whether to enable the password-based transaction function.

(4) 1. Credit account transaction password: You need to set transaction passwords for the credit accounts of mobile phone cards and standard cards respectively. The cardholder's transaction password is required to be verified when the cardholder makes purchases or withdraws cash at the counter or self-service terminal, and when the cardholder uses telephone banking to make inquiries or handle some credit account business.

(5) Even if you have not set up a "transaction password" and have activated the function of swiping the card to verify the password, don't worry too much, because China Merchants Bank's credit card has a loss protection of 48 hours before reporting the loss, in case it is used fraudulently or stolen. , you can apply for compensation.

Are the CMB credit card online banking payment password and inquiry password the same?

The CMB credit card online banking payment password and the inquiry password are different:

1. Inquiry password: The inquiry password refers to the telephone inquiry password. You can inquire the account even by dialing the customer service number Information is usually a 6-digit pure number combination.

2. Withdrawal password: refers to the password for withdrawing money at ATM machines, counters, etc. It is usually a 6-digit pure number combination.

3. Transaction password: refers to the online banking login or payment password. It is the password used during online transactions. It is usually a combination of numbers and passwords.

This is the end of the introduction to what the CMB credit card transaction password is.