Step 1: Determine the delay and file a claim. Different credit cards have different delay insurance standards. For example, CITIC Platinum can get compensation of 1 1,000 yuan if it purchases tickets through designated channels and delays for 2 hours. After determining that the flight delay reaches the specified standard, call the bank customer service hotline directly. The bank will transfer the call to the corresponding insurance company. The customer service of the insurance company will tell you what materials need to be collected for claims.
Step 2: Collect claim materials. Generally speaking, delay insurance claims materials include but are not limited to: delay certificate, boarding pass, and travel to travel itinerary (optional). When the flight is delayed, you can issue a delay certificate at the airline counter. This material is the core of the claim. Travel plans can be obtained at the ticket counter.
Step 3: Submit the claim materials. Within a few working days of initiating the delay claim, the insurance company will list the materials to be submitted by email. You can get compensation if you submit the materials according to the prompt and wait for approval.