As a bank employee, you cannot work unchanged every day, but you need to absorb new knowledge and keep pace with the times. So what insights did you have during the training process? The following is the "Experiences and Insights on Banking Skills Training" compiled by me for everyone. It is for reference only. You are welcome to read it. Banking skills training experience and insights 1

In the early stage, with the care of our company’s leaders, employees from each branch of our company went to xx for a one-week training and study. In an international developed city, I have many feelings when facing a city with an efficient decision-making financial system and fierce competition in the multi-system banking industry. Based on the actual situation combined with the current situation of our state, I personally put forward a few points:

1. Have new concepts of modern marketing

In the near future, the financial industry will no longer be traditional. Deposit and loan banking business is no longer a specific business operation issue, but a development strategy and direction issue centered on how to improve the competitive potential of the entire market and understand the mainstream trends in the financial market. Financial consumers in the new era no longer only choose banks based on the conventional service requirements of deposits, loans and settlements, but pay more attention to choosing banking services that help create their own value, and choose banks that develop and develop diversified banking products with their own characteristics. Banking business (including intermediary business, loan products). Therefore, the scope and level of customers' financial needs are becoming more extensive and individualized, and the diversification of market demands requires banks to be customer-oriented and provide all-round and multi-level products and services.

2. Learning ability determines work ability

I learned many new concepts in xx. Although it is completely copied and does not conform to the current financial management system in our state, I must understand that now The prevailing financial trends in developed cities around the world, master the knowledge of new concepts, learn and apply them skillfully, and take advantage of them. Working in the financial industry, the most profound experience is that the further you go in this circle, the more you feel that the knowledge you have learned is too general. As the saying goes, "learning is endless", we strive to learn and master various business knowledge and skills from various aspects for different positions; in response to the requirements of the new situation, we continue to expand new areas of financial knowledge to adapt to the needs of the development of the new situation. Seriously study all kinds of knowledge, continuously improve business skills, and enhance the cultivation of one's own comprehensive potential. Only with new ideas and high academic qualifications can business potential be continuously improved. Only by possessing the advantages of knowledge, specialization, and high quality, establishing a good attitude in business management, and the potential to expand business can one be competent in a brand-new position.

In short, at a time when opportunities and challenges coexist when xx Credit Cooperative is preparing to build xx Bank, only by working hard to improve self-quality and improve work efficiency can we embody the fast, flexible and appropriate services of commercial banks. style; only by studying hard and persevering can we lay a solid foundation for adapting to the work of xx Bank. Experience and Insights on Banking Skills Training 2

After graduating from university, I started to work. I applied to work in a bank, and then participated in the 20xx new employee training of xx Credit Card Center. From childhood to adulthood, we have studied countless courses. After ten years of hard work, we don’t know how many trainings and exams we have participated in. However, this pre-job training has unprecedented and extraordinary significance for us. It serves as a transition and a bridge. , let us move from learning to practice. The emphasis on employee training reflects the company's strategic policy of "valuing talents and cultivating talents". Participants in this training include those who have done credit card business in other banks before and those who have never been exposed to credit cards. Everyone cherishes this opportunity and comes to the company early to prepare for the training. We have gained far more than we imagined. .

The main materials for this training are mainly the basic situation of the company and the introduction of the credit card series products of xx Bank. The director of the credit card center of xx Bank also specially talked about the corporate culture and origin, so that we can learn in the shortest time. We learned about the company's basic operating procedures, as well as the company's corporate culture, corporate status, strategic planning and systematic corporate marketing concepts. After this training, we benefited a lot and gained a deep understanding.

After this training, we have a clearer understanding of our job positions and the company's superior resources, have a new positioning of ourselves, give full play to our initiative, and do our best in our work. While doing your own job well, you should make full use of the company's superior resources, maximize your own advantages, and clarify your long-term development goals and development direction at work. The rapid development of the company is also our personal development. After training, I learned more about the principles of being a good person before doing things. In terms of the professional attitude of community banks in China's urban financial circle, everyone should have a yearning heart. First of all, we must make it clear that we do not work for the company or the boss, we work for ourselves, and we must believe in ourselves. To be able to do a good job, it is more important to persist in doing it. While adhering to the "people-oriented, honest and innovative" culture of xx, we must insist on working happily and living happily.

As a modern financial tool, credit card is gradually understood by more and more people for its convenience, fashion and security. With the development of my country's market economy and the improvement of people's living standards, the use of credit cards With the continuous improvement of the environment, the credit card market contains vast space for development, but as various commercial banks are issuing their own brand credit cards, how to make our xx credit card stand out in the fiercely competitive market, the following are my thoughts on credit card marketing work Some experiences. Only by having regular communication and exchanges with customers, understanding their trends, and knowing their thoughts and desires can we adjust our marketing strategies in a timely manner, seize business opportunities, and seize the initiative in the fierce business war.

Details determine success or failure, and mentality determines success or failure. The work starts from the details. Before making marketing, you must fully understand the customers. You must understand what your customers value and need, explore the vast world of cooperation, and at the same time, observe carefully and see what no one has seen before. Unexpectedly, after participating in the training, my most profound feeling is that I feel very lucky. This is a very systematic training. The Human Resources Department of the Bank Card Center has invested a lot of manpower and financial resources, and has professional team managers and relevant training personnel to provide training guidance for us. In just a few days, we have been brought together. I learned the basics of credit cards and integrated into the large group of xx Bank Credit Card Center.

As such a successful joint-stock commercial bank, what an honor it is for our new employees. Some people say: Small wins depend on individuals, medium wins depend on teams, and big wins depend on platforms. The xx Bank Credit Card Center is such an excellent platform. There, we will develop together with xx Bank Credit Card Center, integrate personal career planning with the development of xx Bank Credit Card Center, and achieve joint development. The short training is over, and we will be divided into different groups to start working. During the week of training, we have developed deep feelings. We don’t care about the length of time. What we value is the same experience. Maybe only in Only on such an excellent platform can excellent teams be quickly cultivated. Although the time is short, this training is of great significance to us. We will all become responsible and confident professionals. Here, I would like to express my gratitude again to the teachers in the training and the classmates and colleagues who helped me. Let us set out for our dreams together. Three thoughts and insights on banking skills training

After working in service positions for a long time, many people will inevitably lose their initial enthusiasm due to boring, repetitive and boring work patterns. Not only were the cordial greetings diluted, but even the most basic questions and answers were omitted. Last week, under the organization of the unit leader, we watched Professor xxx's lecture. By watching Professor xxx's humorous lecture, everyone saw education in laughter and gained a lot.

My friends and I often encounter this image. When we go to the mall to buy things, the clerk always looks at us from top to bottom when we enter the store, which makes people feel very uncomfortable. Before I try on clothes, they all greet me with a smile, but after I try on a few pieces and are not satisfied, they become unhappy and indifferent. I guess from a personal perspective, it’s understandable to feel that way. But in terms of service, they are substandard. In service, we must respect customers and treat every customer fairly.

From the customer's perspective, patiently answer the customer's requests and try to meet the customer's reasonable needs.

As a bank staff, service etiquette is particularly important to us. Especially counter services, counter services are the most direct expression of a bank's external image. At work, you should pay attention to every move, word and deed of an individual. As Professor xxx said, education reflects details, details show quality, and details determine success or failure. First of all, as a bank service staff, you should dress appropriately and suit the nature of your work. The various postures of standing, sitting and walking should also be elegant and elegant, and should be friendly to others. In an era of high competition, the competition between banks often lies in the differences in details. We must serve with heart, provide good service with sincerity, and sincerely reassure customers. Secondly, at work, friction with customers is inevitable. Under such circumstances, we must respect customers and be responsible for our work as always, strive to resolve conflicts, tolerate grievances, and smile at all situations.

Through watching the video, I learned about many of my own shortcomings, which made us deeply aware of the importance of etiquette training. In my future work, I will fully apply the knowledge I have learned to actual work. I will not only strengthen the learning of business skills, but also strengthen service etiquette. I believe that with the joint efforts of everyone, we will be able to do a better job. Four thoughts and insights on banking skills training

With the increasingly fierce competition in the financial industry and the diversification of customer needs, high-quality service has become the main condition for the financial industry to win social credibility, the main way to win customers, and external competition. The main means and the main way to make profits. So, how do bank employees win customers with good service quality and good image?

The image of employees is the first “face” of a bank. The counter is the bridge for face-to-face communication between the bank and its customers. It is the beginning of customers' real familiarity with the bank. Neat and uniform clothing and generous and enthusiastic greetings will leave a good first impression on customers. Every employee is a "service point", and many "service points" form a "service surface", which will reflect the bank's good governance level and new mental outlook.

A senior banker once said: "Running a bank is the same as being a human being. It is about appearance as well as connotation. Banks cannot have a beautiful appearance, but also have employees' behavior and etiquette. No matter how small it is, don’t take it lightly.” current. The bank is in a period of reform and development. The cultural quality and professional quality of employees are relatively low due to the traditional governance model. The service behavior standards of employees need to be improved. Bank business development and etiquette training are top priorities. First of all, we need to strengthen system construction and formulate a set of service standards that are suitable for rural situations and that people are willing to accept. At present, in order to enhance the competitiveness of the industry, financial institutions spend a lot of money to integrate branches, unify industry logos, add hardware service facilities, and improve the service environment. However, the software services of employees who are not suitable for it are still not suitable for it. . I think the training and education of employees should be strengthened. Off-the-job training should be combined with self-study. Employees should be invited to come in and go out to make it mandatory for employees to receive education. Let employees feel that training is the greatest benefit and endless interest throughout their lives. Secondly, standardize the behavior of employees in receiving customers. People usually regard business hall services as the window for financial services, and use business service personnel as representatives of financial services, striving to satisfy every customer. Banks need to transform a single "counter-connection" model into a full range of marketing services. I believe that sales staff should pay attention to the following aspects:

First, service discipline. Every salesperson should wear a badge and implement star rating management to distinguish service differences. Before opening the business, sales staff should prepare all office supplies and avoid hurriedly tidying up, rummaging around, changing clothes and washing cups, or neglecting customers after customers arrive. During business hours, they should stick to their posts. Sales personnel should not just immerse themselves in work, but should always pay attention to the needs of customers, first outside and then inside, answer one, ask two, comfort three, and avoid focusing on one and losing sight of the other.

Sales staff cannot work with emotions. If we maintain a good attitude and dedicate our smiles to customers, we must be the Mona Lisa of a bank. We must know that "no one can win customers through arguments." The louder we speak, the more customers will Even bigger, because in this society our role as employees is only a small part, and more is the role of customers. When we say "thank you" to customers for the first time, it is the first time for customers to hear us say, we When we say "thank you" for the 50th and 100th time in a day, it is the first time we hear it from our customers, because we have to receive countless customers every day. The first "thank you" and the 100th time "thank you" issued by the sales staff are "Thank you" must also come from the heart in order to serve every customer well.

The second is service attitude. When customers come to the counter, sales staff should stand to receive them, greet them proactively, and frequently use polite phrases such as "Hello, Welcome, Please, Thank You, Goodbye, and Goodbye" to shorten the distance between them and the customers. Whenever customers walk into or out of the business hall, the sales staff greet them with a smile and say "Welcome" or "Thank you for coming", "Please keep your money and belongings", and when it rains, they also say "Please walk slowly because the road is slippery" "Greetings or instructions like this will give customers a sense of intimacy and a bit of human touch.

The third is business introduction. Sales staff should proactively, enthusiastically and patiently introduce the financial business types offered by the institution according to the needs of different customers. When introducing the business to customers, the language should be simple and clear, and avoid using professional terms, which will make it difficult for customers to understand. The tone should be affirmative and clear when explaining the business. Accurate and highlight the nature and characteristics of the business. When customers do not understand financial services and want to consult with staff, especially for new businesses that have just been opened, sales staff should be patient and considerate from the perspective of helping customers manage their finances based on the idea that the customer is always right and we will always have shortcomings. , detailed explanation, let them feel that you are their caring person, and the bank is a trustworthy financial institution.

Fourth, the service is accurate. The skilled, accurate and efficient business skills of employees when handling business can not only enhance customers' trust in the bank, but more importantly, can reflect the overall quality of the bank's staff and enhance the bank's social visibility and social status.

The most familiar stranger. In fact, this song title is the most appropriate to describe the subtle relationship between us and our customers. You can say it is familiar. Some customers must come every day. The cashier of the unit, The person who deposits cigarette money, the supermarket next door, and the various people who pay business bills are all familiar faces every day, but no matter how familiar they are, they are still our customers, and we must complete our services in a disciplined manner. You may call it strange, but after all, the relationship between us and our customers is based on the fact that they need services and we provide them. When there is a little bit of neglect, it will cause unpleasantness, and then we feel very strange. .