1. If credit card customers need to inquire about credit card-related issues or handle credit card business, dial 95588, press "1" and then "6" to directly enter the credit card service channel, and then press "9" to enter the manual service.

2. If you need to inquire about the related business of savings card, please press "1" to answer in Putonghua first, then press "1" to select personal service according to the prompt, and press "9" to enter the manual service after hearing the voice prompt. If it is not the rush hour, there will be a human customer service to answer in a few seconds.

Operating environment: apple 12ios 14.

First, the specific process of handling the ICBC savings card.

The first step, I take my ID card and at least some cash from 20 yuan (some banks will charge fees) to the local ICBC outlets.

Step 2: Fill in the relevant bank card application form after going to the business outlets of ICBC. When filling in, there will be staff guidance in the bank lobby. You can ask the staff in the lobby if you have any questions.

The third step is to take the number and line up. After filling out the application form, we can get a number from the bank's automatic number machine and cooperate with the bank staff to copy the identity documents, and then wait in the seat with the relevant application materials.

Step four, wait for the counter to call. If the bank broadcast calls you, we will bring the relevant materials to the window designated by the bank and submit them to the staff at the counter. In this process, the cardholder will sign and set the password according to the requirements of the bank staff, and pay the corresponding fee, about 5- 10 yuan.

Step 5: After the transaction is completed, you need to open your online banking friends and find the staff in the lobby. At this time, the bank staff will use the machine in the lobby to help you handle your personal online banking business. After processing, we can leave with our belongings.

Second, if you apply for a credit card, you should also bring your ID card to the bank to apply. The steps are similar to those of a savings card, but credit cards need to be approved, and personal qualifications cannot be obtained on the same day. You need to wait patiently for the bank's qualification evaluation, business card printing and card issuance. If the personal qualification is unqualified, there is a possibility that the card cannot be issued.

Note: If you want to apply for a bank savings card, you need to be 16 years old or older. However, applicants aged between 16 and 18 cannot apply for online banking services when applying for bank savings cards.

3. Can ICBC bank cards be activated in different places?

Yes, it is mainly divided into savings card opening and credit card opening, and the specific provisions are as follows:

1. savings card: Please bring your valid ID card and savings card to any business outlet in China to activate the card and set the password. Proxy is not supported.

2. Credit card: If the card is received by mail and the card is the first card of ICBC, you need to bring the card and identity certificate to any branch of ICBC in the issuing area to complete the card activation.