Emergency stop payment is a service that customers can apply to the bank to temporarily freeze their accounts or prohibit specific transactions when there are abnormal circumstances or risks in their accounts. For example, if your bank card is stolen or lost, you can apply for an emergency stop payment and stop the transaction in this account to avoid greater losses. Emergency stop payment is usually temporary and needs to be applied and cancelled by the customer. Generally speaking, once an emergency payment is applied, the bank will immediately suspend the relevant transactions in the account.

Protective stop payment is a measure taken by banks to protect the safety of customers' funds. When a bank finds that there are risks in a customer's account, such as suspected fraud, money laundering and other activities, it can take the initiative to freeze the account to ensure the safety of the customer's funds. Protective stop payment is based on compliance and risk management considerations, and it is not necessary for customers to apply for it themselves, and usually it is not necessary for customers to cancel it.

To sum up, the emergency payment stop is the customer's initiative to apply for temporarily freezing the account or prohibiting specific transactions, while the protective payment stop is a measure taken by the bank to protect the customer's funds.