1. The card is not activated. Except for the inactive card, the status is normal and it is still within the validity period of the card. If the card is lost or damaged at this time, or if the card is not received, you can call the customer service hotline to apply for a replacement card. The fee for reporting the loss and replacing the card is 50 yuan. If it is an IC card, 10 yuan is required. For special cards (such as Digital Dragon Card and personality cards), there is another business card printing fee.

2. If the card is not activated and the validity period has expired, it cannot be reissued.

3. The card is not activated, and the validity period has not expired, but there are other cards in the name with abnormal status (such as overdue deactivation), which will make all the cards in the name unavailable and unable to replenish them.