1. call ping an bank's customer service number 95511 and transfer it to manual service for operation.

2. verify your personal information and then apply for cancellation of your credit card.

3. The customer service will keep you. You just need to confirm the cancellation.

2. Related contents of credit card cancellation

1. Credit card cancellation and account cancellation are two concepts. If you want to completely cancel a credit card account, you need the cardholder to explicitly ask the bank for account cancellation, otherwise the bank will generally cancel the credit card and keep the cardholder's account information. Whether you cancel your card or account, you can call the bank directly or apply at the bank counter. Generally, you have to wait 45 days after applying for credit card cancellation, because the bank will officially cancel the card for you only if there is no debt and balance on the credit card book and there is no negative record such as overdue. Attention should be paid to the following points when the credit card is completely cancelled:

2. Settle the debts in time before canceling the account: you must pay off all the debts before canceling the account, and don't go through the account cancellation procedures without settling the debts, otherwise the account cancellation will probably fail;

3. cancel all credit cards before closing the account: if you have other credit cards in the same bank, you can't close the account generally;

4. after the effective time of account cancellation expires, go to the bank to confirm whether the account cancellation is successful: in order to ensure that the cardholder has no arrears in the account when canceling the account, the account cancellation application generally takes effect after 45 days, and the cardholder should contact the bank 45 days after submitting the account cancellation application to confirm whether the account is completely cancelled.

5. Don't throw away the cancelled credit card anywhere. Cut the magnetic stripe before throwing it away, so as to avoid being picked up by criminals and causing losses to yourself. Before canceling the credit card, make sure that there is no balance in the credit card, neither debt nor extra deposit. Because once the credit card has a balance, it cannot be cancelled.

6. Pay off all debts in time. This arrears includes bill arrears and annual fees. If there is still arrears in the card, the card will be directly cancelled regardless. After the interest is accrued, if the amount reaches a certain amount, the bank will start to "collect debts"! Confirm whether to close the account after 45 days. Credit card cancellation is usually handled through customer service, but it is not successful at that time. When the card is cancelled, the account will enter the pre-cancellation status, and it will take 45 working days to know whether the account is successfully cancelled.