Hello, card friend.

Based on the description in your question of "purchasing goods in installments", it is inferred that when the purchase is completed, it means that you have paid for the order, and you can no longer cancel the order.

However, you don’t have to worry, you can also apply for a return or exchange of goods - that is, for the goods purchased through the China Merchants Bank Online Mall (whether in installments or not) as the cardholder of a China Merchants Bank credit card, you can apply for a return or exchange in compliance with the mall’s return and exchange conditions. Under the conditions of the goods policy, you can apply for return or exchange within 7 days from the date of receipt of the purchased goods, and exchanges can be made within 15 days. (Note that within the time range of 7th to 15th, only exchanges can be made but no returns can be made).

You can choose to submit an application online to go through the relevant procedures, or you can choose to call the merchant’s customer service to apply and go through the relevant procedures.