Credit card collectors actually help banks collect debts. In early collections, collectors from the bank's credit control department only remind cardholders through text messages and phone calls that they have debts that need to be paid off; In the future, collection will become more difficult, especially when outsourcing collection.
Outsourced debt collection is basically bad debt, and it is difficult to get it back. The collectors of the collection company need to have certain collection skills, especially to explain to the other party the interests of overdue credit cards in a well-reasoned and well-founded manner. Have a strong mentality to face the other party's cold words.
However, as a credit card collector, you must not use violence to collect money. For example, breaking the address book, destroying property at the door, harassing the debtor or even his family for a long time, malicious slander and insult, etc. are all illegal.
Credit card collections are divided into two types: in-house collections and outsourced collections. Internal collections usually refer to customers who are overdue within three months. They are usually reminded by the bank’s customer service (M0 period) or electronically contacted by the collection department (M1). , 2 period) or each business outlet office will visit (M3 period) to make overdue payment reminders!
The M0 period is from the second day of the last payment date to the next billing date. During this period, the bank record will be almost intact, but late payment fees and full interest will be charged. Banks generally do not collect debts during this period, and will only remind you that the repayment period has exceeded through SMS platforms or phone calls!
The M1 period is the continuation of the M0 period, that is, from the second statement day to the second period of unpaid repayment. Between the last payment date of the bill, the credit record will be uploaded to the People's Bank of China's credit reporting system, which is very likely to affect issues such as home purchase loans or credit loans. At the same time, late payment fees will be charged. If it is before the second payment date, Then you will only be charged a late fee once, otherwise it will be charged twice, and the interest will be compound interest on the current amount owed! During this period, banks will generally issue reminder collections to customers with larger amounts, that is, the collection staff from the collection department of the credit card center will call to remind them to repay! Some banks do not collect debts during this period in order to earn more late fees and interest.
The M2 period is the continuation of M1, that is, between the third bill date of non-repayment and the last payment date of the third bill, the credit record has a greater impact. In the banking industry, credit reporting There will be a stain on your record, which will have a big impact on future loans and getting a job at a larger company. A late payment fee will be charged. If it is before the third payment date, a second late payment fee will be charged. Otherwise, the interest will be compounded on the current arrears for the third time! During this period, banks generally use legal reminders for repayment. Relevant collectors will call to inform them of the impact on credit records and the consequences of non-repayment. During this period, banks will contact relatives and friends of the debtor to help remind the debtor. Repayment. Some banks are tough on debt collection, and may even have collectors disguise themselves as lawyers to put pressure on debtors. However, some banks are light on debt collection and only carry out reminder collection during this period!