If the Bank of Communications credit card holder does not use the credit card, he can call the Bank of Communications 24-hour customer service telephone number 400-800-9888, or call the Bank of Communications customer service hotline 95559 to cancel the credit card through the Bank of Communications manual customer service. The general customer service staff will cancel the credit card after verifying the identity of the user.

In addition, cardholders can also bring their ID cards and credit cards to the Bank of Communications counter to cancel their credit cards. After the cardholder completes the formalities, it usually takes about 45 days to take effect. During this period, the cardholder can still call the customer service phone of Bank of Communications at any time to apply for resuming the use of the credit card.