What are the questions generally asked in credit card phone follow-up interviews

Credit card phone follow-up interviews are an issue that cannot be ignored. Many cardholders fail to apply for a card because they answer the wrong questions during the follow-up interviews. . So, what exactly are the questions asked in a general credit card phone interview? There are a lot of questions asked during a credit card callback, but no matter what they are asked, the ultimate goal is to verify the applicant's information. Therefore, you only need to master some telephone return interview skills. Let’s learn about them together.

1. What is the callback for credit card?

Under normal circumstances, after the credit card application passes the preliminary review, the bank will call the unit landline number filled in by the applicant in the application form, and then answer the phone. After the customer service staff determines whether the applicant is an employee of the company, he or she will personally answer the return call.

Most credit card customer service calls will ask applicants questions, mainly including the applicant’s name, ID number, name of work unit, current position, work address and home address. You only need to follow the application Just fill in the information in the form and answer.

However, some banks are weird. For example, Bank of Communications customer service will deliberately tell you your home address incorrectly during a return visit to see if you will correct it. China Everbright Bank will ask for your parents’ information just like checking your account. , Ping An Bank will ask you about credit cards, mortgage loans, and car loans that you have applied for before. You just need to respond calmly and calmly.

2. Tips for answering credit card phone calls

1. Remember clearly the information filled in during the application. It is best to make a copy and take it with you, such as the name of your company, emergency contact information, and family information. Be sure not to answer incorrect answers to important information such as your address. Answering incorrectly may result in your card application being rejected.

2. When you encounter information that you cannot remember, you can use the poor mobile phone signal as an excuse to ask the bank to call you in a few minutes, and then you can use this time to quickly find the information.

3. If you are asked which address the credit card should be mailed to, do not hesitate and firmly say that it should be mailed to the work address.

4. If the bank customer service asks some irrelevant questions, you must learn to answer them by asking them. For example, ask if so-and-so is your colleague? You can answer like this: "Maybe there is this person, but there are too many people in our unit, and I am not familiar with him."

Summary: No matter what you will ask during the call back, you should not underestimate the irrelevant questions raised by the bank. It’s important to deal with small problems, and don’t be too smart. So, it’s better to adapt to problems!

What should you pay attention to during a telephone follow-up visit with a credit card (debit card)?

On the way to apply for the card, we all walked through bumps and tumbles, evolving from a novice to a mature person. In this issue, I will talk about how to answer the bank’s return call. A little personal experience, I hope it will be useful to everyone.

In the process of applying for a credit card (debit card), a telephone follow-up visit is the most important thing to determine whether the applicant can apply for a credit card (debit card). It is also the last step in applying for a credit card (debit card). An important step. The quality of answering the phone is directly related to the success of the card application or the approval of the card limit. The bank will re-evaluate your overall personal situation based on the phone call. This includes whether to apply for a card voluntarily? Do you want to apply for the card in person?

So what questions are usually asked in return calls?

1. Contents of the return call

The bank will ask the applicant, Big Bear Card: DXkacai, whether he or she applies for the card, ID number, home address, home phone number, and workplace. Name, work address, work phone number, current position, working years, etc. These are the personal identity information filled in when applying for the card. As long as you are familiar with it and remember it, and the answer is consistent with the information filled in when applying, you can call Return visit.

Here comes the point! You may also ask some weird questions, and these weird questions are the key to the approval rate.

1. What is your zodiac sign?

This question is not difficult. Anyone who applies for a card by himself will answer this question. So why does the bank still ask? The reason is that intermediaries apply for cards and answer customer calls on their behalf. Many old intermediaries may have encountered this problem.

2. Your emergency contact name and contact number

For example, the contact numbers of your family members and friends you filled in at the time.

3. Do you know XX from your unit?

You said there might be this person, but it’s okay if you’re not familiar with him. The unit is very big and you’re not sure. If you want to say that the probability of knowing Liang is more than 99%.

4. Why is your address the same as XX?

Tell him categorically that I have lived here for a long time and have never known this person.

5. Call your company’s landline

What company’s phone number is this?

What is the full name of the company?

What is the company’s name?

Where is the address?

Is it the boss or the employee?

What position do you hold?

How many years have you worked here?

Can I answer the phone?

6. What is the name of your company’s legal person?

I am directly confused. Many company owners and legal persons are not the same person at all. How to answer? Answer the boss's name?

I don’t feel it, it’s already a weird question?

But there is no weirdest thing, only weirder ones!

7. Asking about the job position, a card friend is working in the company's finance position. He applied for a callback call to cancel the bank. What financial software does your company use for accounting? If you can’t answer, it’s a dead end. There are hundreds of financial software, and the specialist may not know all of them or he doesn’t know any of them. Maybe your financial software is dead? Make it up as you like, but remember not to say you don’t know.

8. What is the name of the four-story teahouse next to your company? Is there a XX gym next to your company?

Do the waiters have shares? If you answer this question, you will be PASSed directly. Either you know the situation well and tell him no. Or just say you don’t know and you haven’t seen it before.

9. Ask all the questions on your credit report

When did you borrow the money and what was it used for?

When did you leave your last job?

Where did you go to work after you resigned?

Why don’t you have social security?

10. Call your previous mobile phone number

Be sure to remember the mobile phone number you left when applying for the card.

Sometimes banks deliberately call you at other phone numbers. At this time, the phone number may already be the mobile phone number reserved for someone else's bank credit card (debit card) (the other people mentioned here refer to your family and friends. Maybe you have used this mobile phone number to apply for cards for them, but The mobile phone number is actually yours)

Tell him decisively that he doesn’t use this number anymore. Then don’t talk too much and just hang up the phone. At this time, the bank will apply for it for you. Call the mobile phone number reserved when carding.

Is this your work phone number your home phone or your company phone? Is it a wired phone or a mobile phone? What company's phone number is this? What is the full name of the company? What is the name of the company? Where is the address? Is the call answered by the customer himself? Are there any other colleagues nearby? Can you ask another colleague to take the call? Does so-and-so work here? Is it the boss or the employee? What position does it hold? How many years have you worked here? Company area? What is the main business? The landline phone number of the salary-paying unit may also ask: Has the unit signed a labor contract for its employees? Have you purchased social security provident funds? When does the company pay wages? Cash or card? What bank card did you get? During the return visit, I also asked why the company didn’t pay social security? Are there any obvious buildings near the company?

2. What should you pay attention to when making a return interview?

When you answer the phone, your tone must be calm and steady, so that you can reveal to him that you are confident over the phone.

1. Be sure to memorize the return visit information (it is best to memorize it or write it down on paper) and carry it with you so that you can receive a return visit from the bank customer service at any time.

2. For questions you don’t know the answer to, you must be able to adapt to circumstances and do not answer in the affirmative. The correct way is, I don’t understand, I haven’t seen it, I don’t know much about it.

3. When you don’t know your information, just say that the mobile phone signal is not good, or you are in a meeting, etc. Make an appointment with customer service to call again in a few minutes, and then prepare your information and wait for a return visit. Remember not to say wait for a while, otherwise your credit card (debit card) limit will be reduced!

What are the questions asked in the transportation credit card return interview?

The telephone return interview is to know whether you filled in the card yourself and whether the information filled in was filled in truthfully

The following questions will be asked:

Did you apply for the credit card yourself?

Are you working at XX position in XX company?

What was your home phone number when you filled out the application form?

Have you applied for an additional card?

What is your home address?

Generally, just answer truthfully.

This is the end of the introduction to the content of the transportation credit card return interview.