What should I do if the personalized installment of CITIC Bank's credit card is cancelled? Once CITIC Credit Card cancels the installment, it will automatically cancel the installment and call the customer service hotline to apply for cancellation. If the credit card is cancelled by stages, a certain fee can be charged. Don't cancel. If you want to cancel the installment business handled by CITIC Credit Card, you need to contact CITIC Credit Card Customer Service to apply for prepayment by installment.