Guarantee means that you need to ensure that you check in, and then the amount of guarantee will be refunded after you check in normally. If you don't check in and cancel the order, the amount of guarantee will be deducted at that time.

credit card or AliPay guarantee is a booking method for orders that need to provide credit card information for guaranteed booking. It can be unfrozen within 3-5 working days after full payment and checkout, and the unfrozen credit card funds can be used normally. Generally, there are situations that need to provide guarantee, such as tourist peak season or hot spots, hotels during exhibitions or national holidays, and the retention time exceeds the hotel limit.

Extended information

Payment and cancellation of hotel reservation guarantee

1. The guarantee can be paid by credit card or savings card.

2. Credit card guarantee requires six items of information: credit card number, cardholder's ID number, cardholder's name, expiration date, three digits on the back of the card, and mobile phone number reserved by the bank.

3. Four items of information are required for the guarantee of the savings card: the card number of the savings card, the cardholder's ID number, the cardholder's name and the mobile phone number reserved by the bank.

4. Prepaid and guaranteed orders have the latest modification and cancellation time. If they are modified or cancelled before this time, no room charge will be deducted. After the latest modification and cancellation time, the corresponding room rate will be deducted.

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