Q: I recently received a credit card bill and found that there was a problem with a purchase. I have no memory of ever going to that place to make a purchase, but there is such an account. What should I do? Answer: Cardholder After receiving the signed bill, you often face questions about the credit card bill. At this time, you can call the bank's customer service hotline and submit a disputed account inquiry. The bank will understand the consumption payment you have questions about. In order to quickly resolve disputed transactions, the bank will ask you to provide relevant transaction information. Based on past experience, many cardholders believe that the place of consumption is wrong. Often the name of the place of consumption is different from the actual company name, thus causing The cardholder mistakenly thinks that he has not consumed anything here. In another situation, the bill amount does not match the actual consumption amount, so the cardholder is best to find the saved signature receipts and compare them one by one. If there is any doubt , it is better to apply again. During the inquiry of the disputed account, you may be worried about whether the disputed transaction will incur interest charges. It is best to read the original cardholder manual in detail. Usually, the transaction you question will be treated specially during the inquiry. There are interest charges. Once the transaction is found out, if it is indeed a wrong account caused by forgery of the credit card or negligence of the special merchant or bank, you will not be responsible for the transaction and the relevant funds will be returned to your card account. However, once it is determined to be your normal transaction, the bank will charge corresponding overdraft interest, late payment fees and other fees.