1. Internal problems in the bank: ICBC may not be able to send bills to customers in time due to internal process negligence or system failure. This may be a temporary problem and can be solved by contacting the bank.
2. Customer information error: Banks may encounter customer information errors, such as wrong address or contact information. This makes it impossible for banks to deliver bills to customers. Customers are advised to verify and update their personal information to ensure that the bank can send bills accurately.
3. Mail problem: Mail service may be delayed or lost, resulting in customers not receiving bank bills. Customers can contact the bank to confirm whether the bill has been issued and choose other payment methods, such as online banking or mobile banking.
Summary: ICBC owes RMB 3,000 for a long time, so it can't issue the bill. It may be due to internal problems of the bank, incorrect customer information or mailing problems. Customers can solve this problem by contacting the bank, verifying personal information and choosing other payment methods.
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When dealing with similar problems, customers can also consider checking the balance and repayment amount through online banking service or telephone banking to avoid arrears and overdue. In addition, it is also important to check the accuracy of personal information regularly to ensure that banks can contact customers in time.