CITIC Bank allows customers to close their accounts. If the customer can't close the account, the possible reason is that there are still bank cards in the customer's name that have not been cancelled. A customer can only cancel his account with CITIC Bank if he cancels all the bank cards in his name.

It should be noted that in CITIC Bank, the concepts of card withdrawal and account cancellation representative are different. If the customer returns the card, the bank will only delete the information record of this bank card, and the other information of the customer will be kept. And if the customer chooses to cancel the account, the bank will eliminate all the information of the customer in the bank.

If the customer wants to cancel his credit card, he can successfully cancel his credit card by the following steps:

(1) Check the credit card bill. Before canceling the credit card, the customer should make sure that his credit card has no arrears and excessive repayment, otherwise the bank will not let the customer cancel the credit card.

(2) clean up the points. If there are credit card points in the customer's credit card, it is best to use them as much as possible. Because when canceling the credit card, no matter how many credit card points the customer has left, the bank will directly clear these points.

(3) make an appointment to cancel the account. Contact the bank customer service in advance to make an appointment to cancel the account.

(4) officially cancel the account. After the scheduled liquidation period expires (usually 45 days), customers can go to the bank to officially cancel their accounts.

(5) Destroy the card. After confirming to the bank that the account cancellation has been completed, the customer should remember to destroy the credit card. Prevent someone from obtaining customer information through the card and bring unnecessary losses to customers.