Ping An Credit Card received a standard text message indicating that the user was suspected of using the card in violation of regulations. Ping An Bank sent a text message to remind the user that the card must be used in a standardized manner in the future. If the card usage is standardized in the future, then this risk control status can be lifted. If there is a suspicion of illegal use of the card, the card will be directly subject to risk control. After the risk control, the card cannot be used anymore.

At this time, you need to proactively contact the manual customer service and submit relevant evidence to show that you are using the card in a standardized manner. The card must be reviewed by Ping An Bank before the card can be restored.

Ping An Bank Credit Card is the first credit business launched after the merger of Shenzhen Commercial Bank and Ping An Bank and was renamed Shenzhen Ping An Bank. In addition to the basic functions of credit cards such as credit consumption and cash advance, it also has Many special functions provide cardholders with comprehensive security protection covering "safety in consumption, safety at home, and safety in travel".

Ping An Bank Credit Card Center was established in 2000 and settled in Qianhai, Shenzhen in 2015. It was upgraded to a credit card franchise with secondary legal person qualifications and relatively independent operations. As of November 2018, the number of cards in circulation has exceeded 50 million.

Ping An Bank is one of the main business departments of Ping An Group of China and an important part of the comprehensive financial service platform of Ping An Group of China. As a joint-stock commercial bank operating across regions, Ping An Bank has a registered capital of RMB 5.461 billion and total assets of more than RMB 130 billion. Its head office is located in Shenzhen, and its business outlets are located in Shenzhen, Shanghai, Fuzhou, Quanzhou, Xiamen and Hangzhou.

Application conditions

Any natural person who is over 18 years old, has full capacity for civil conduct, has a stable and legal source of income, and has a good reputation can apply with his/her valid identity document and card issuance Other documents required by the institution are required to apply for the main credit card personal card from the card issuer.

The primary cardholder of a personal card can apply for supplementary cards for other qualified natural persons. The principal cardholder is fully responsible for repaying the debts incurred under the principal card and supplementary cards. Supplementary cardholders are jointly and severally liable for the debts incurred under the principal card and supplementary cards.

Ping An Credit Card is fully protected for consumption losses within 72 hours before the loss is reported

If your credit card is lost or stolen, no matter whether password-based transactions are set up or not, any loss occurred within 72 hours before the loss is reported. You can apply to the Bank for compensation for losses caused by fraudulent use of your card.

Full protection for cash advance losses if a credit card is robbed. If the cardholder is hijacked by a gangster and is coerced by the gangster and his life and health are seriously threatened, he is forced to reveal the name of the cardholder to the gangster. If the credit card password is entered and the credit card is used by criminals to advance cash through an automated teller machine (ATM) or a bank counter, the cardholder may apply for compensation from the Bank.